Engineering Manager, Rapid Response Assignment (UK)

VulnCheck Inc.; Cheltenham; On-site; GBP 90,000 - 150,000; Full time

Benefits offered by this job

Flexible time off

Healthcare coverage

Remote-friendly environment

Home office stipend

Career development

Job summary

VulnCheck Inc. seeks an Engineering Manager to lead the Rapid Response organization, coordinating regionally-based teams in the US, UK, and APAC. You’ll manage senior ICs, set technical and operational standards, and prioritise urgent versus long-term work across time zones.

This 100% remote role demands a strong engineering background, customer focus, and the ability to triage competing priorities while maintaining high-quality delivery. Cheltenham preference applies.

Qualifications

• 5+ years of experience managing software engineers, across distributed or multi-region teams.
• Experience in cybersecurity, vulnerability management, or threat intelligence.
• Senior or staff software engineer with credibility to discuss technical issues.
• Experience managing customer-facing, support, sustaining, or reliability engineering teams.
• Proven ability to prioritize competing demands across time zones and regions.
• Strong async communication across time zones and regions.
• Solid understanding of backend systems, APIs, distributed systems, and cloud infrastructure (AWS preferred).
• Customer-obsessed mindset with a track record of turning technical challenges into customer outcomes.
• Excellent communication skills with customers, Sales, Customer Success, and other Engineering teams.

Responsibilities

• Manage and grow engineering teams across US, UK, and APAC, providing hands-on leadership and career development.
• Set priorities across urgent pre-sales, customer issues, feature requests, and maintenance work.
• Ensure follow-the-sun coverage for urgent needs across time zones.
• Partner with Customer Success and Sales to translate customer needs into engineering plans.
• Collaborate with Product and other Engineering teams to align customer work with the platform roadmap.
• Own engineering quality, code quality, root-cause analysis, and long-term fixes.
• Drive hiring, onboarding, and performance management across regional teams.
• Establish on-call, escalation, and incident response processes for the team.
• Report team health, throughput, and customer outcomes to leadership.

Skills

People management

Cybersecurity knowledge

Cloud expertise

Backend systems

Cross-functional leadership

Tools

AWS

Job description

Engineering Manager, Rapid Response Assignment - UK

Location: Remote (Cheltenham, UK)

Team: Product & Engineering

Employment Type: Full-Time

About VulnCheck

Exploitation prevention is only as strong as the intelligence driving those efforts, and most of the industry is still running on intelligence that lacks exploit context. VulnCheck, The Exploit Intelligence Company, delivers structured exploit intelligence on what is actively weaponized in the wild, purpose-built for the data lakes, ETL pipelines, automation, and AI and LLM workflows your infrastructure already runs on, raising the capability of everything it powers.

About the Role

We're looking for an Engineering Manager to lead our Rapid Response organization - regionally-based teams in the US, UK, and APAC that keep our customers unblocked around the clock. You'll manage engineering teams of senior ICs directly, set the technical and operational bar for the group, and make sure work is prioritised correctly across a demanding mix of urgent and long-term needs.

This team sits at the intersection of Engineering, Customer Success, and Sales. Your teams handle urgent pre-sales requests, urgent customer issues, and other customer-driven feature requests, alongside the backend maintenance and integration work that keeps the platform stable. You'll need to be equally comfortable setting engineering standards, coaching engineers, and triaging competing priorities across time zones. This is a 100% remote role, with preference for candidates located in Cheltenham, UK

What You'll Do

• Manage and grow engineering teams based in the US, UK, and APAC, providing hands-on people leadership, coaching, and career development
• Set priorities across urgent pre-sales requests, urgent customer issues, customer feature requests, and backend maintenance/integration work, balancing reactive and proactive work
• Ensure continuous, follow-the-sun coverage for urgent customer and pre-sales needs across time zones
• Partner closely with Customer Success and Sales leadership to understand customer and deal-critical needs and translate them into engineering plans
• Partner with Product and other Engineering teams to ensure customer-driven work is integrated into the broader platform roadmap
• Own the team's engineering quality bar, including code quality, root-cause practices, and long-term fixes over one-off patches
• Drive hiring, onboarding, and performance management across all three regional teams
• Establish and refine on-call, escalation, and incident response processes for the team
• Report on team health, throughput, and customer outcomes to engineering and company leadership
• Remove blockers for your teams and stay close enough to the technical work to make credible calls under pressure

What You'll Bring

• 5+ years of experience managing software engineers, ideally across distributed or multi-region teams
• Experience in cybersecurity, vulnerability management, or threat intelligence
• Prior experience as a senior or staff software engineer, with credibility to engage in technical discussions and unblock your team
• Experience managing customer-facing, support, sustaining, or reliability engineering teams
• Proven ability to prioritize and sequence competing demands-urgent customer issues, pre-sales asks, and longer-term maintenance work
• Experience managing teams across multiple time zones and regions, with strong async communication habits
• Solid understanding of backend systems, APIs, distributed systems, and cloud infrastructure (AWS preferred)
• A customer-obsessed mindset and a track record of turning technical challenges into strong customer outcomes
• Excellent communication skills, with the ability to work effectively with customers, Sales, Customer Success, and other Engineering teams
• Experience working with data pipelines, ETL systems, or high-volume data processing is a plus

Preferred Qualifications

• Prior experience managing a customer reliability, sustaining, support, or escalation engineering function
• Familiarity with CVE, NVD, KEV, or exploit intelligence datasets
• Experience supporting pre-sales or deal-critical technical requests
• Background in high-growth or startup environments

What We Offer

• Generous, flexible time off
• Retirement/pension plan contributions (e.g., 401k with match in the US; local pension schemes elsewhere)
• Comprehensive healthcare coverage
• Generous paid parental leave
• Remote-friendly environment with flexibility
• Support for home office costs (phone & internet)
• Ongoing professional development, coaching, and learning resources
• Opportunities for career advancement within a fast-growing team

Why Join Us

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