Technical Account Manager, Travel Software

Blacklist Ratings; Slough; On-site; GBP 65,000 - 80,000; Full time

Job summary

A leading travel software company is seeking a Technical Account Manager in Slough. This role involves managing key customers, driving client implementations from gap analysis to production delivery, and collaborating with multiple internal teams. The perfect candidate will have strong travel industry knowledge, commercial and technical skills, along with the ability to work directly with clients.

Qualifications

• Strong knowledge of the travel industry, specifically in tour operating.
• Experience working with external customers directly.
• Previous experience in a similar role within a travel or software technology company.

Responsibilities

• Lead customer review meetings.
• Help customers identify new requirements.
• Manage customer account and communication.

Skills

Travel industry knowledge

Customer management

Project management

Technical skills

Commercial skills

Job description

Technical Account Manager, Travel software, Slough, Berkshire. 3 days a week in the office, £ 65000 - 80000 + £ 5000 bonus + benefits.

Market leading travel software company is looking for a Technical Account Manager who will work closely with internal business teams and their clients. In this great role you will use a combination of your travel software knowledge, your technical understanding (at a functional level) and your commercial skills. This is a key role and would suit a candidate who likes variety, working directly with clients and making a real difference within a successful software house with market leading clients.

The purpose of this role is to manage one or more key customers and work on client implementations (gap analysis through to production delivery) ensuring that go-live is achieved. You will be working with senior contacts within the client and internally with design, development and QA teams.

Duties and responsibilities include -

• Lead customer review meetings.
• Help customers identify new requirements.
• Manage customers demand for change.
• Ensure there is clear communication on all project delivery issues (internally and externally).
• Manage the customer account.
• Work closely with multiple teams including BA's, PM's, QA's, Developers, etc.

To be considered for this role skills and experience will include -

• Strong knowledge of the travel industry, specifically in tour operating.
• Experience working with external customers directly.
• Previous experience in a similar role within a travel or software technology company.
• Experience with travel reservation systems.
• Project management knowledge.
• A combination of commercial skills and technical skills (at a functional level).

If you would like to work in a market leading technology company and have the relevant skills and experience please send your CV for a full brief. Salary is likely to be in the range of £ 65000 - 80000 + £ 5000 bonus + benefits.

Please note you must be prepared to come to the office in Slough 3 days a week for this role. Travel software knowledge is also mandatory.