Technical Account Manager, Managed Services & Growth

CO2007 CDW Limited; Peterborough; On-site; GBP 60,000 - 90,000; Full time

Job summary

CDW is seeking a Technical Account Manager to serve as the primary technical contact and trusted advisor for assigned managed services customers. You will own roadmaps, manage lifecycle, and ensure stable, secure estates while identifying optimisation opportunities across CDW’s portfolio.

You will collaborate with Service Delivery and cross-functional teams to drive improvements, deliver governance, and enable service expansion through technical input for renewals, migrations, and project work.

Qualifications

• Proven experience in a technical account management or senior technical advisory role within an MSP or IT services environment.
• Strong ability to translate technical issues into business-relevant insights and recommendations.
• Experience delivering governance meetings, technical reviews, and QBRs.
• ITIL v3/v4 Foundation certification.
• Broad knowledge across networking, cloud, infrastructure, security, and end-user compute.

Responsibilities

• Act as the primary technical contact and trusted advisor for assigned customer accounts.
• Own and maintain the technical roadmap for each customer, track lifecycle and obsolescence risks.
• Provide technical governance across Incident, Problem, and Change management and lead RCA.
• Identify opportunities for automation, optimisation, and stability improvements.
• Support solutioning and scoping of additional work and align with CDW services.
• Coordinate with cross-functional teams and manage vendor relationships.

Skills

Networking

Azure Cloud

AWS Cloud

Microsoft 365

Security

End-user Compute

ServiceNow

Roadmaps

RCA

Tools

ServiceNow

Job description

CDW is seeking a Technical Account Manager to serve as the primary technical contact and trusted advisor for assigned managed services customers. You will own roadmaps, manage lifecycle, and ensure stable, secure estates while identifying optimisation opportunities across CDW’s portfolio.

You will collaborate with Service Delivery and cross-functional teams to drive improvements, deliver governance, and enable service expansion through technical input for renewals, migrations, and project work.