Technical Account Manager - IT Infra & Cloud

Xerox; West of England; On-site; GBP 65,000 - 90,000; Full time

Job summary

Xerox IT Services is seeking a Technical Account Manager to join the client-focused team at the Whitchurch office in Bristol. You will provide advanced technical support for critical infrastructure, act as a key escalation point, and collaborate with infrastructure specialists, field analysts, and service management to maintain reliable services for clients.

The role includes contributing to service improvement, technical governance, and knowledge development, with opportunities to influence

Qualifications

• At least seven years of experience in a customer-facing IT support environment.
• Strong knowledge of IT infrastructure, networks, desktop, server, printer, and network hardware.
• Experience supporting Microsoft Windows Server, Active Directory, DNS, DHCP, Microsoft Exchange, Microsoft 365, Microsoft Azure, Remote Desktop, VMware ESXi, server clusters, and SAN environments.
• Strong analytical, troubleshooting, communication, organization, and customer-facing skills.

Responsibilities

• Provide advanced technical support for critical incidents, infrastructure issues, and escalated service requests.
• Perform troubleshooting, root cause analysis, problem management, and technical documentation.
• Maintain, monitor, patch, and improve infrastructure systems to support availability, resilience, security, and performance.
• Prepare change requests, participate in Change Advisory Board activities, and support service management processes.
• Develop knowledge base articles, operational runbooks, technical standards, and training materials for internal teams.

Skills

IT infrastructure

Networking

Windows Server

Active Directory

Microsoft 365

Azure

VMware ESXi

Job description

Xerox IT Services is seeking a Technical Account Manager to join the client-focused team at the Whitchurch office in Bristol. You will provide advanced technical support for critical infrastructure, act as a key escalation point, and collaborate with infrastructure specialists, field analysts, and service management to maintain reliable services for clients.

The role includes contributing to service improvement, technical governance, and knowledge development, with opportunities to influence