Senior Technical Account Manager - IT Infrastructure

Xerox Corporation; West of England; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

Xerox IT Services in Bristol’s Whitchurch office is seeking a Technical Account Manager to provide advanced technical support for critical infrastructure and platforms. You will serve as a key escalation point and collaborate with infrastructure specialists, field analysts, and service management teams.

The role focuses on governance, knowledge development, and service improvement, with hybrid work options and ongoing opportunities to shape infrastructure standards and roadmap.

Qualifications

• Minimum seven years in a customer-facing IT support role.
• Strong knowledge of IT infrastructure, networks, servers, and end-user devices.
• Experience supporting Windows Server, AD, DNS/DHCP, Exchange, M365, Azure, RDP, VMware ESXi, and SAN environments.
• Excellent analytical, troubleshooting, and communication skills.

Responsibilities

• Provide advanced technical support for critical incidents and escalated requests.
• Troubleshoot, conduct root-cause analysis, and document work.
• Maintain, monitor, patch, and improve infrastructure for availability, resilience, security and performance.
• Prepare change requests, participate in CAB activities, and support service management processes.
• Develop knowledge base articles, runbooks, and technical standards for internal teams.

Skills

Customer-facing

IT infrastructure

Analytical

Communication

Troubleshooting

Tools

Windows Server

Active Directory

DNS/DHCP

Exchange

Microsoft 365

Azure

Remote Desktop

VMware ESXi

SAN environments

Job description

Xerox IT Services in Bristol’s Whitchurch office is seeking a Technical Account Manager to provide advanced technical support for critical infrastructure and platforms. You will serve as a key escalation point and collaborate with infrastructure specialists, field analysts, and service management teams.

The role focuses on governance, knowledge development, and service improvement, with hybrid work options and ongoing opportunities to shape infrastructure standards and roadmap.