Technical Account Manager (German Speaking)

insightsoftware UK Ltd; Greater London; On-site; GBP 97,000 - 122,000; Full time

Job summary

insightsoftware UK Ltd in London, United Kingdom, is seeking a skilled German-speaking Technical Account Manager to oversee partners’ and customers’ technical needs. You will work with Jet Reports, Jet Analytics, BI, Process Runner and other products as the primary technical liaison for EMEA.

You will lead technical engagements, support pre-sales activities, manage POC engagements, and advise customers on implementation and optimisation of Jet products, including SQL Server and Power BI.

Qualifications

• German language proficiency to engage with partners and customers.
• Solid technical background with hands-on experience in Microsoft Dynamics ERP, SQL and BI.
• Bachelor's degree in computer science or related field preferred.
• Proven work experience as a Technical Account Manager or equivalent role.
• Ability to solve complex integration and product questions and coordinate resolutions.

Responsibilities

• Serve as the technical liaison between the organisation and partners in EMEA.
• Manage and scope proof-of-concept engagements; define success criteria.
• Provide technical leadership to support pre-sales and win new business.
• Advise customers on application, implementation and optimisation of Jet products.
• Respond to security questionnaires, RFPs and RFIs with accuracy.
• Resolve technical support requests and escalations from partners and customers.

Skills

German language

SQL

Microsoft Dynamics ERP

Communication

Education

Bachelor's degree in computer science or related field

Tools

Power BI

Microsoft SQL Server

Dynamics ERP tools

Job description

Job Description

We are seeking a skilled German speaking Technical Account Manager to join our team in London, United Kingdom. In this role, you will oversee and address our partners’ and customers’ technical needs. You will work with Jet Reports, Jet Analytics, BI, Process Runner, new product releases and other products, serving as the primary technical liaison between our organisation and our Partners to support their customers within EMEA.

ESSENTIAL FUNCTIONS

• Support partners to use, sell and implement Jet Reports, Jet Analytics, Reporting Intelligence, BI, Process Runner and other planning solutions effectively; develop and maintain partner technical readiness including enablement, platform, and product awareness.
• Collaborate closely with the Director of Solution Engineering on roadmap and strategic planning.
• Manage and scope proof‑of‑concept (POC) engagements; define success criteria, align stakeholders, and respond to RFPs, RFIs and security questionnaires with accuracy and commercial awareness.
• Support pre‑sales activities by providing technical leadership and collaborating with the sales department to win new business and increase sales.
• Serve as the technical contact of Jet and planning solutions for the assigned EMEA Partners; advise them and their customers on application, implementation, and optimisation of products, guiding them through technical and architectural issues for complex environments.
• Resolve technical support requests and escalations from partners and customers; analyse customers’ needs and suggest upgrades or additional features to meet their requirements.
• Answer questions and provide guidance regarding products, platform and technology including Jet and other products, SQL Server, data from predominantly Microsoft Dynamics ERP solutions or financials and visualisation tools such as Power BI.
• Address all product‑related queries on time, support partner recruitment efforts through education, showcasing how new and existing features can enhance the customers’ business processes.
• Develop support methods and procedures to facilitate second‑level support, including training on ticket creation and other processes and procedures to provide world‑class support for our strategic partners and their customers.
• Provide developers with partners and customers’ feedback to help identify potential new features or products, report on product performance while identifying solutions to reduce support costs.
• Attend internal and external training events to maintain up‑to‑date technical skills on products and platforms.
• Provide consulting sessions for Partner events (presenting), analyse business, technical and functional requirements and create a corresponding solution design.
• Learn new products as and when required to support the business.

QUALIFICATIONS

• Solid technical background with hands‑on experience in digital technologies including Microsoft Dynamics ERP or financials, SQL and Power BI.
• Bachelor’s degree in computer science or a related field preferred or strong technical experience.
• Proven work experience as a Technical Account Manager or an equivalent role, ability to solve complex integration and product questions and coordinate resolutions, including technical troubleshooting of customer issues.
• Exceptional initiative and follow‑through skills with an ability to understand customers’ needs and suggest timely solutions.
• Results‑driven and ambition to achieve specific goals.
• Effective and appropriate interaction with co‑workers at a variety of levels, across many disciplines.
• Effective problem‑solving skills.
• Demonstrated track record of gaining trust and respect by consistently demonstrating sound critical thinking skills.
• Exceptional written and verbal communication skills with the ability to communicate with all levels of employees.
• Highly organised with a keen sense of attention to detail.
• Experience working with the DACH market and a good record history of this region.

Salary

The salary range in the United Kingdom for this position is £97,000.00 to £122,000.00 per year. For sales roles, this range includes the commission target. For non‑sales roles, this is a base salary only range; additional bonus eligibility may apply.

EEO Statement

All your information will be kept confidential according to EEO guidelines. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.