Tech Customer Spt Specialist I

Talent Octopusventures; Cardiff; On-site; GBP 60,000 - 85,000; Full time

Job summary

Talent Octopusventures is seeking a Technical Solutions Consultant in Cardiff, UK, responsible for implementing LexisNexis Risk Solutions identity products across multiple delivery channels and providing third-level escalation support.

You will collaborate with sales, product, and support teams, sharing knowledge, diagnosing root causes, and guiding customers through installation, configuration, and optimization to sustain revenue growth.

Qualifications

• BA/BS degree or equivalent experience in a related field.
• Advanced oral and written communication skills; must communicate technical concepts to both technical and non-technical audiences.
• Ability to work independently with strong time management skills.
• Advanced-level consultative skills with ability to collaborate and explore options.
• Working knowledge of C#, Windows Server, SQL Server, HTML, XML and Web Services.

Responsibilities

• Provide technical integration and consulting services directly to external clients, sales teams, and support colleagues.
• Share product knowledge and best practices with customers to advance implementation completion.
• Analyze customer pain points using data quality concepts to determine root causes.
• Collaborate with and escalate to appropriate resources to resolve issues, owning customer correspondence until resolved.
• Provide installation, implementation and configuration support, keeping project plans up to date.
• Deliver technical presentations and product demonstrations to clients of varying levels of technical understanding.
• Utilise expertise to provide 3rd level support for customers.
• Perform duties as reasonably assigned.

Skills

Advanced communication skills

Independent work

Consultative skills

Time management

Technical presentation skills

C#

Windows Server

SQL Server

HTML

XML

Web Services

Education

BA/BS degree or equivalent experience

Tools

SoapUI

Microsoft .NET

JavaBeans

Job description

The Technical Solutions Consultant is responsible for the implementation of LexisNexis Risk Solutions’ identity products via all delivery channels (e.g., XML, Web Services, hosted web application, hosted IVR) as well as providing third-level escalation support to create, sustain, and enhance client-generated revenue. These activities may include providing technical and business process-related consulting services directly to clients, specific support for, and liaison with sales, product, and support teams. The Technical Solutions Consultant should demonstrate acumen in the products supported (including software and hardware as applicable), knowledge of common industry practices, and possess high proficiency with tools, processes, and methods required to execute duties as described below.

Main Responsibilities:

• Provide technical integration and consulting services directly to external clients, sales teams, and support colleagues.
• Share product knowledge, best practices, and technical examples with customers to advance implementation completion.
• Use data quality concepts to conduct in-depth analysis of customer pain points and apply problem-solving skills to determine root cause of issues.
• Collaborate with, engage and **escalate** to appropriate resources when necessary to get issues addressed. Own correspondence with the customer until issue is resolved.
• Provide installation, implementation and configuration support, while keeping implementation project plans up to date.
• Through technical presentations and product demonstrations, communicate technical terms to internal and external clients of varying levels of technical understanding.
• Utilise technical expertise to provide 3rd level support for customers.
• Perform duties as reasonably assigned.

Skills and Experience:

• BA/BS degree or equivalent experience in a related field.
• Advanced oral and written communication skills; must be able to communicate technical concepts to both technical and non-technical audiences. Advanced Level ability to deliver client presentations and performance analysis.
• Ability to work independently, with strong time management skills.
• Advanced-level consultative skills with the ability to collaborate and to explore options, to demonstrate and to effectively use active listening skills to understand client needs.
• Working knowledge and/or specialized understanding of C#, Windows server, SQL Server, HTML, XML, Web Services, and other Internet-based technologies. Some experience in working with Web Service toolkits (e.g. SoapUI, Microsoft .NET, JavaBeans, etc.)

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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