Technical Account Manager

Gravitee; Greater London; Hybrid; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Professional development allowance

Hybrid work culture

Growth opportunities

Job summary

A global technology company based in Greater London is seeking a Technical Account Manager to enhance customer engagement and drive adoption of their platform. The ideal candidate will be bi-lingual in French and English, possess over 5 years of customer management experience, and have a strong technical acumen. This full-time role involves significant customer interaction and requires travel. Join a company with a meaningful global culture and opportunities for professional growth.

Qualifications

• 5+ years of experience managing customers in a Software/SaaS environment.
• Strong ability to tackle technical problems independently.
• Excellent communication skills for explaining technical solutions.

Responsibilities

• Help customers during onboarding with architecture design and configuration.
• Manage customer project tracking and resolutions.
• Communicate constantly with customers as a trusted advisor.

Skills

Bi-lingual in French and English

5+ years of experience with customers

Technical problem-solving skills

Strong communication skills

Experience with Access Management platforms

Tools

API management platforms

Docker

Kubernetes

Job description

Gravitee – Greater London, England, United Kingdom

The Role

We are currently recruiting an experienced Technical Account Manager to join our growing business. In this role, you will help craft and execute technical strategies to drive our customers’ adoption and use of the Gravitee Platform for globally based companies. The TAM will serve as the technical champion for all of our customers. Your technical ability and customer-facing skills will enable you to effectively represent Gravitee within a customer’s environment. The close relationships developed with your customers will allow you to understand their business/operational/technical needs and challenges. This will help them achieve the greatest value from Gravitee and will help Gravitee achieve smooth renewal and upsells. You will serve as a point of contact for all technical, product and support questions on a day-to-day basis and strive to assure all our customers are successful. This role will give you an opportunity to proactively help enterprises accelerate their digital transformation initiatives. This position will require the ability to travel as and when required. You will report to the Chief Customer Officer (CCO).

What you will be doing

• Help customers during their onboarding process with activities like Architecture design, product configuration, use case implementation
• Effectively manage the tracking of top-tier customer projects and resolution and escalations on behalf of product and services
• Ensure constant communication with customers and emerge as customer’s trusted technical advisor and a partner
• Establish business value for customers and help them achieve the targets and ROI from the use of the Gravitee platform
• Help existing customers to understand business case & value prop, also ensuring post-sales challenges/pitfalls are identified and mitigated into opportunities
• Understand, advocate, and document customer’s use case, architecture, and roadmap
• Champion and advocate for the customer within Gravitee. Follow up with Engineering and Product Management on customers’ product features and future roadmap needs and address them actively
• Support the other Gravitee Teams with demonstrations, content creation, and marketing activities which will contribute to the Gravitee Platform being more widely adopted

Essential skills

• Professionally bi-lingual in French and English
• 5+ years of demonstrated experience handling customers of all sizes
• Professional Services functions in a fast-paced Software/SaaS company
• Strong desire to tackle hard technical problems and proven ability do so with little or no direct daily supervision
• Excellent communication skills and an ability to concisely explain complex technical issues and solutions
• Prior experience administering/interacting with an Access Management platform(s) (API management platform is a plus)
• Ability to travel when required to meet with your accounts

Desired skills

• Prior experience or knowledge in container technologies (e.g. Docker) and Kubernetes; Software development experience in one or more programming languages such as Java or Python
• Additional European language skills are a strong plus
• Experience working in a startup or scale-up environment
• Learn and grow with our professional development allowance to benefit your career
• Hybrid culture with options to go into an office in one of our hubs
• A meaningful, progressive, global company culture that is as fun as it is hardworking
• Endless growth opportunities

At Gravitee, no employee or applicant will be treated less favourably on the grounds of sex, marital status, race, colour, nationality or ethnic or national origin, disability, gender, sexual orientation, gender identity, age, pregnancy or maternity, marital or civil partner status, or religion or belief.

Senioriry level

• Mid-Senior level

Employment type

• Full-time

Job function

• Customer Service and Information Technology

Industries

• Software Development