Technical Account Manager

E3 Recruitment; Wollaton; On-site; GBP 50,000 - 75,000; Full time

Benefits offered by this job

Double figure pension contribution

Private health care

27 days annual leave

Job summary

E3 Recruitment is seeking a Technical Account Manager for a heavy manufacturing business. You’ll be the trusted technical lead for customers in your region, delivering exceptional service, supporting product performance, and helping customers achieve their goals.

The role involves cross-functional collaboration with commercial teams, manufacturing operations, and R&D. Travel nationally and internationally is required, and a degree or equivalent in scientific/engineering disciplines is preferred.

Qualifications

• Experience in customer-facing technical roles.
• Degree or equivalent in scientific/engineering discipline.
• Experience with quality management systems (ISO 9001 or IATF 16949).

Responsibilities

• Act as the primary contact for customers within your region.
• Provide expert advice on existing products, product performance, and solutions.
• Support new product development initiatives and customer projects.
• Investigate enquiries and collaborate with internal teams to deliver effective solutions.
• Translate customer requirements into clear actions for manufacturing, operations, and innovation departments.
• Lead complaint investigations and support corrective and preventative actions.
• Travel nationally and internationally to meet customers.

Skills

Customer-focused

Technical account management

Cross-functional collaboration

Education

Degree in Science/Engineering/Materials

Job description

This Technical Account Manager role provides the opportunity to work for a heavy manufacturing business influencing change by solving complex challenges. The Technical Account Manager will be offered a double figure pension contribution, private health care, 27 days annual leave and more.

As a Technical Account Manager, you'll become the trusted subject matter expert for customers across your designated region, playing a key role in delivering exceptional service, supporting product performance, and helping customers achieve their goals. This is an exciting opportunity to work at the heart of the business, connecting customers with commercial teams, manufacturing operations, and research & development specialists.

What You'll Be Doing as the Technical Account Manager;

• Act as the primary contact for customers within your region.
• Provide expert advice on existing products, product performance, and solutions.
• Support new product development initiatives and customer projects.
• Investigate enquiries and collaborate with internal teams to deliver effective solutions.
• Translate customer requirements into clear actions for manufacturing, operations, and innovation departments.
• Lead complaint investigations and support corrective and preventative actions.
• Travel nationally and internationally to meet customers and strengthen relationships.

We're seeking a motivated and customer-focused Technical Account Manager who thrives in a collaborative environment and enjoys solving challenges. It would be beneficial for the successful candidate to have a degree, HNC or HND in a Scientific, Engineering, Materials or related discipline. Experience working to Quality Management Systems would also be of interest, specifically ISO9001, or alternatively IATF 16949.

Additional benefits of the Technical Account Manager include Life Assurance, Comprehensive company sick pay scheme, Employee assistance programme, ongoing training, development and career progression opportunities.

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