Technical Account Manager

JR United Kingdom; Slough; On-site; GBP 60,000 - 90,000; Full time

Job summary

A high-growth SaaS company seeks a Senior Technical Account Manager to enhance customer relationships and provide expert guidance on observability solutions. In this customer-facing role, you'll interface with engineering teams, offering technical support and ensuring customer success through hands-on implementation and strategic advisory.

Qualifications

• Strong hands-on experience with cloud platforms (AWS, GCP, Azure).
• Experience in B2B SaaS or enterprise software.
• Skilled in troubleshooting Kubernetes and containerized environments.

Responsibilities

• Own the technical onboarding journey for new customers.
• Troubleshoot complex infrastructure issues and advise on best practices.
• Act as a trusted technical advisor for enterprise customers.

Skills

Cloud Platforms

DevOps Tooling

Troubleshooting

Communication

Programming (Go, Python, Java)

Tools

Grafana

Prometheus

Datadog

Splunk

Kibana

Terraform

Ansible

Job description

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? London, UK | ? Full-time | ? Senior-Level

I'm hiring for a Technical Account Manager on behalf of a high-growth SaaS company building a next-generation observability platform. Their technology helps engineering teams monitor, analyse, and act on their logs, metrics, traces, and security data — improving performance and cutting observability spend.

This is a senior, customer-facing technical role ideal for someone with a background in cloud infrastructure, observability tools, and DevOps. You’ll play a key role in onboarding, supporting, and expanding relationships with enterprise customers — from hands-on implementation to strategic advisory.

? What You’ll Be Doing:

• Own the technical onboarding journey for new customers — from data integration to configuration and enablement.
• Work closely with DevOps, SREs, and engineering teams to understand requirements and deliver high-impact observability solutions.
• Troubleshoot complex infrastructure issues (Kubernetes, Docker, pipelines, etc.) and advise on best practices.
• Act as a trusted technical advisor, providing guidance on implementation, optimisation, and long-term success.
• Partner with sales and customer success teams on renewals, expansions, and QBRs.

What You Bring:

• Strong hands-on experience with cloud platforms (AWS, GCP, Azure) and DevOps tooling
• Familiarity with observability stacks like Grafana, Prometheus, Datadog, Splunk, Kibana, etc.
• Experience with technical integrations (OpenTelemetry, Fluentd, Fluentbit, Filebeat, etc.)
• Skilled in troubleshooting Kubernetes and containerised environments
• Strong communication skills — able to engage with technical teams and senior stakeholders
• Comfortable working in fast-paced environments and managing multiple customer priorities
• Programming skills in Go, Python, or Java
• Background in B2B SaaS or enterprise software
• Knowledge of IaC tools like Terraform or Ansible
• Experience conducting QBRs and driving technical expansion in key accounts

If you're looking for a technical, customer-facing role where you can have real impact — both on the product and with end users — this could be a great fit

Get in touch for more info or to apply. ?