Technical Account Manager

Quantum Management Services; London; Remote; GBP 50,000 - 75,000; Full time

Job summary

A leading company in cybersecurity solutions is seeking a Technical Account Manager to support enterprise clients in a fully remote role. The position involves managing high-level post-sales services, ensuring client satisfaction, and leveraging technical expertise in cybersecurity and SaaS solutions. You will work collaboratively with internal teams while maintaining strong client relationships, and have opportunities for career growth in a dynamic and impactful field.

Benefits

Fully remote role with flexibility

Opportunity to work with enterprise clients

Competitive compensation and benefits package

Qualifications

• 3–5 years of technical experience with cybersecurity platforms or SaaS products.
• 3+ years of account management or customer success experience with enterprise clients.
• Strong understanding of cybersecurity technologies.

Responsibilities

• Act as the primary point of contact for assigned enterprise clients after purchase.
• Guide clients through onboarding, documentation, deployment, and optimization phases.
• Conduct service health checks and performance reviews throughout the customer lifecycle.

Skills

Communication

Client Management

Technical Experience

Organization

French Proficiency

SaaS Knowledge

Tools

CRM tools

Ticketing tools

Job description

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Position: Technical Account Manager
Location: Fully remote

We are hiring a Technical Account Manager (TAM) to support enterprise customers using cybersecurity SaaS solutions.

This fully remote role focuses on providing high-level post-sales service and account management for clients who have purchased premium support and detection offerings. The TAM will manage multiple accounts and serve as the trusted point of contact for all service-related needs.

Key Responsibilities:

- Act as the primary point of contact for assigned enterprise clients after purchase
- Guide clients through onboarding, documentation, deployment, and optimization phases
- Schedule and lead regular check-ins, ensuring alignment on service progress and satisfaction
- Collaborate with L1/L2 internal teams to resolve client issues and escalate when necessary
- Provide proactive updates on product changes, roadmaps, and support timelines
- Conduct service health checks and performance reviews throughout the customer lifecycle
- Ensure compliance with service delivery timelines such as threat hunting frequency
- Help identify upsell or cross-sell opportunities through relationship management

Must-Haves:

- 3–5 years of technical experience with cybersecurity platforms or SaaS products
- 3+ years of account management or customer success experience with enterprise clients

Qualifications:

- Strong understanding of cybersecurity technologies and SaaS platforms
- Excellent communication, presentation, and client management skills
- Ability to manage multiple enterprise accounts remotely
- Proficiency in CRM and ticketing tools
- Highly organized and customer-focused with strong attention to detail
- French proficiency

Other Language Requirement: English
- Level of Proficiency Required: Advanced
- Reasons for Language Requirement: Communication with clients, internal team collaboration, support operations in another region, rapport with Partners or Stakeholders from different cultures, technical or specialized knowledge, customer support
- Frequency of Use: Constantly (for almost every task)

Preferred Experience:

- Previous experience in cybersecurity, technical consulting, or managed services
- Background in customer-facing roles within a remote team setting
- Familiarity with enterprise customer expectations and service delivery standards

Why Join:

- Fully remote role with flexibility and autonomy
- Opportunity to work with enterprise clients in a growing cybersecurity field
- Impactful position with room for career growth
- Competitive compensation and benefits package

REFER A PERM HIRE AND EARN $1,000! For more details, . Conditions apply.

OUR VIRTUAL DOORS ARE OPEN! We’re also bringing the interviews to you by various web applications, virtually! Contact us today for your next opportunity.

CNESST permit numbers: AP-2000414 & AR-2000415