Strategic Account Manager - AI/SCRM solutions

Resilinc; London; Remote; GBP 70,000 - 100,000; Full time

Job summary

A leading company in supply chain intelligence seeks a Strategic Account Manager specializing in AI/SCRM solutions. The ideal candidate will drive account growth, manage customer relationships, and leverage AI capabilities to meet business outcomes. This remote position calls for someone with a strong background in SaaS account management and supply chain analytics, aiming to deliver measurable impact through strategic initiatives.

Benefits

Full-stack benefits for health, wealth, and wellbeing

Work remotely with opportunities for in-person connection

Qualifications

• 3+ years of experience as an enterprise SaaS Account Manager.
• Proven track record in renewals and upsells.
• High level of AI fluency.

Responsibilities

• Act as the primary commercial owner for strategic enterprise accounts.
• Drive retention, upsell, and expansion strategies.
• Manage the entire sales lifecycle for inbound and expansion opportunities.

Skills

Account Management

Customer Success

AI Communication

Education

Bachelor's degree in business, engineering, or related field

Tools

Salesforce

Gainsight

Job description

Strategic Account Manager - AI/SCRM solutions

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Strategic Account Manager - AI/SCRM solutions

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Join the Future of Supply Chain Intelligence — Powered by Agentic AI

At Resilinc, we’re not just solving supply chain problems — we’re pioneering the intelligent, autonomous systems that will define its future. Our cutting-edge Agentic AI enables global enterprises to predict disruptions, assess impact instantly, and take real-time action — before operations are even touched. Recognized as a Leader in the 2025 Gartner Magic Quadrant for Supply Chain Risk Management, we are trusted by marquee clients across life sciences, aerospace, high tech, and automotive to protect what matters most — from factory floors to patient care.

But the real power behind Resilinc? Our people. We’re a fully remote, mission-led team making sure life-saving products and critical goods get where they’re needed, fast. We offer the chance to do meaningful work in a collaborative, empowering culture—where you can be an agent of change. Join us to tackle critical global challenges through high-impact work that matters.

Resilinc | Innovation with Purpose. Intelligence with Impact.

The Strategic Account Manager will lead growth, renewal, and expansion efforts across a portfolio of :25 high-value enterprise customers. In this highly collaborative and strategic role, you’ll own key relationships, drive adoption and outcomes, and act as the central point of accountability for customer health, revenue performance, and long-term success.

Success in this role means you are deeply attuned to customer health, have a sharp eye on expansion opportunities—especially as they relate to Agentic AI, and consistently deliver measurable business impact through close alignment with Services, Support, and Customer Success teams.

What You Will Do

Customer Ownership & Growth

• Act as the primary commercial owner for a portfolio of strategic enterprise accounts.
• Drive retention, upsell, and expansion strategies with full accountability for revenue outcomes.
• Manage the entire sales lifecycle for inbound and expansion opportunities.
• Build and maintain strong executive relationships with decision makers and key stakeholders.
• Create detailed and actionable account plans focused on outcomes, growth, and health.
• Forecast renewals and expansions accurately; own pricing, licensing, and quote execution.
• Drive adoption and value realization of Resilinc solutions across departments and business units.
  
  
  

AI-Forward Expansion Strategy

• Proactively identify and close opportunities related to Agentic AI adoption.
• Articulate how AI capabilities drive business outcomes in supply chain risk, compliance, and analytics.
• Educate and align customer stakeholders on emerging AI features and product roadmaps.
  
  
  

Cross-Functional Collaboration

• Work hand-in-hand with Customer Success, Support, and Services teams to align around: Customer lifecycle ownership, expansion and renewal plays, and health tracking and proactive risk mitigation
• Participate in internal and external QBRs, elevating customer feedback to product and leadership.
• Serve as the Voice of the Customer, ensuring product direction aligns with enterprise needs.
  
  
  

Customer Engagement & Enablement

• Drive greater customer self-sufficiency by leveraging and promoting support and help resources.
• Guide customers toward best practices, maturity, and scalable adoption patterns.
• Inspire customer advocacy and referenceability by delivering high-impact outcomes.
  
  
  

What You Will Bring

• 3+ years of experience as an enterprise SaaS Account Manager or quota-carrying Customer Success Manager.
• Proven track record driving renewals, upsells, and expansions, especially in multi-stakeholder environments.
• Strong background in supply chain or adjacent solutions, such as risk or compliance analytics or commodities-related domains.
• Deep experience with enterprise supply chain organizations to identify key decision-makers, influence stakeholder strategies, and drive alignment across complex ecosystems to accelerate customer value and account expansion.
• High level of AI fluency—can confidently communicate value propositions around AI capabilities.
• Skilled in forecasting, deal structuring, and negotiation.
• Comfortable navigating ambiguity and managing multiple priorities independently in a high-growth, fast-paced environment.
• Experience working with tools such as Salesforce, Gainsight, and contract quoting systems.
• Bachelor's degree in business, engineering, or a related field.
• Ability to travel up to 20%.
  
  
  

Why You Will Love It Here

• Join a mission-driven team transforming global supply chains
• Work on urgent, high-impact challenges using cutting-edge AI
• Collaborate with brilliant, passionate colleagues across functions
• Make a real-world difference for world-class customers
  
  
  

What's in it for you?

At Resilinc, we’re fully remote, with plenty of opportunities to connect in person. We provide a culture where ownership, purpose, technical growth and a voice in shaping impactful technology are at our core. Oh, and the perks? Full-stack benefits for health, wealth and wellbeing to keep you thriving. Hit up your talent acquisition contact for a location-specific FAQ.

Curious to know more about us? Dive in at www.resilinc.ai

If you are a person with a disability needing assistance with the application process please contact [e-mail].

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Software Development

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