Technical Account Manager

Expedia, Inc.; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A global travel technology firm in London is seeking a Technical Account Manager to manage relationships with property managers and ensure optimal system integrations. The ideal candidate will have previous experience in Technical Account Management, strong analytical and problem-solving skills, and fluency in English plus another language. This role involves collaboration with various teams to enhance service quality and support clients effectively.

Benefits

Exciting travel perks

Generous time-off

Flexible work model

Career development resources

Qualifications

• Previous experience in Technical Account Management or Sales Engineering.
• Understanding of web integrations and data security best practices.
• Experience with client-facing roles involving international partners.

Responsibilities

• Partner with teams to ensure optimal of clients’ systems.
• Manage long-term technical relationships with clients.
• Monitor integration projects for operational success.
• Develop systems for client inquiries.
• Collaborate to plan global capacity and support initiatives.

Skills

Technical Account Management

Analytical skills

Problem-solving skills

Organizational skills

Communication skills

Fluency in English and another language

Education

Bachelor’s degree in Computer Science or Engineering

Tools

XML

Data transfer practices

Job description

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Introduction to the Team

Travel Partnerships and Advertising helps partners, including hotels, airlines, destination marketing organizations (DMOs) and more, deliver excellent traveler and B2B experiences. We drive growth for our partners and the Expedia Group marketplace through competitive supply, our leading advertising and travel media network and affiliate solutions.

The Technical Account Manager is a member of the VRBO Technical Relationship Management Team, part of our Vrbo Connectivity Operations organization, and works with our Property Manager (PM) and Property Management Software Company (PMSC) clients during pre-sale/pre-integration and post-sale/post-integration phases. You will also work closely with the Connectivity Account Management, Onboarding, Integration Engagement Management, Partner Success and Support teams to ensure great service for our PM and PMSC clients.

In this role, you will:

• Partner with Connectivity Account Management, Integration Engagement Management, and Partner Success to ensure optimal systems setup for PMSCs and PM clients, including pre-sales support, recommendations, and post-integration training.

• Manage long-term technical relationships with PMSCs, including regular reviews of upgrades, releases, integration health, and processes.

• Act as the primary technical relationship contact for PMSCs, coordinating with Connectivity Account Management and Advanced Integration Support as needed.

• Monitor integration projects and serve as an escalation/concern point for the Engagement Management team.

• Develop processes and systems to provide timely, detailed responses to internal and external client requests.

• Conduct analysis and research to propose creative solutions to technical challenges.

• Collaborate with Engagement Management to plan global capacity and support strategic initiatives.

• Gather product requirements from PMs and PMSCs worldwide, and work closely with Product, Product Marketing, Onboarding, Engagement Management, and Advanced Support teams to shape integration strategies and future planning.

Experience and Qualifications:

• Previous Technical Account Management, Sales Engineering, or similar experience in a client-facing role

• Technical understanding of modern web integrations using XML, data transfer, data integrity and security, and payment and data processing compliancy good practices

• Strong analytical and problem-solving skills

• Good organizational, process, and project management skills

• Strong communication/interpersonal skills; experience dealing with multiple international partners, as well as clients

• A flexible, hands-on approach with strong initiative and motivation to work in a constantly changing environment

• Bachelor’s degree, possibly in Computer Science or Engineering or applicable work experience

• Fluency in written and spoken English, plus at least one other language: German, French, Italian, Spanish, and/or Portuguese

• Knowledge about the Vrbo ecosystem would be a plus

#LI-SV1

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises. 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.