Technical Account Manager

BASE Media Cloud Limited; London; Hybrid; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Technical Account Manager to join their dynamic team. This role is pivotal in managing client relationships and ensuring the successful deployment of innovative cloud-based media solutions. You'll leverage your expertise in media production technology to guide clients through their workflows, providing technical support and insights that drive success. With a hybrid work environment, you’ll balance remote and in-office responsibilities while collaborating with internal teams. If you're passionate about media technology and client success, this opportunity is perfect for you!

Benefits

Commission-Based Incentives

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Retirement Savings Plan

Paid Time Off (PTO)

Qualifications

• 5+ years in Technical Account Management or Customer Success.
• Strong background in media production technology and cloud workflows.

Responsibilities

• Manage relationships with key clients and ensure seamless integration.
• Provide expert guidance and conduct training sessions for clients.

Skills

Technical Account Management

Media Production Technology

Problem-solving

Client Relationship Management

Communication Skills

Education

Bachelor's Degree

Tools

Cloud-based Media Solutions

Video Production Software

Job description

Role: Technical Account Manager

Contract: Full-time

Location: US East Coast (New York area)

Position Overview:

base is a leading provider of cloud-based media production workflows and asset management solutions. We empower creative advertising agencies, media production companies, and post-production studios with cutting-edge technology to streamline their production pipelines. With a strong global presence, we are expanding our footprint in the US and seeking a Technical Account Manager (TAM) based in the New York area to drive client success and business growth.

As a Technical Account Manager (TAM), you will be responsible for managing relationships with key clients, ensuring seamless integration of our solutions into their workflows, and providing expert technical guidance. This role requires a deep understanding of media production technology, excellent problem-solving skills, and a customer-first mindset. You will act as the primary technical liaison between our clients and internal teams, ensuring successful deployment and ongoing support of our solutions.

Key Responsibilities:

• Serve as the main point of contact for assigned clients, understanding their business objectives and technical needs.
• Provide expert guidance on the implementation and optimization of base’s solutions.
• Collaborate with internal engineering and support teams to resolve technical issues and enhance product functionality.
• Conduct training sessions, workshops, and documentation to empower client teams.
• Monitor system performance, usage trends, and proactively recommend improvements.
• Actively contribute to product development by gathering client feedback and advocating for feature enhancements.
• Work closely with sales teams to support pre-sales activities, including technical presentations and solution demonstrations.
• Travel occasionally for client meetings, industry events, and on-site support as needed.

Qualifications & Experience:

• 5+ years of experience in Technical Account Management, Solutions Engineering, or a Customer Success role.
• Strong background in media production technology, asset management, or cloud-based workflows.
• Proficiency with cloud-based media solutions, video production software, and related integrations.
• Excellent problem-solving skills with the ability to troubleshoot technical issues efficiently.
• Strong communication and interpersonal skills, with experience managing client relationships.
• Ability to work independently in a hybrid work environment, balancing remote and in-office responsibilities.
• Willingness to travel as needed (approx. 10-20% of the time).

Location and Work Environment:

• Hybrid – New York area: This role requires a combination of remote and in-office work to best support clients and internal teams.

Compensation and Benefits:

• Commission-Based Incentives aligned with client success and revenue growth.
• Health, Dental, Vision, and Life Insurance – Comprehensive coverage options.
• 401(k) Retirement Savings Plan.
• Paid Time Off (PTO) – Generous vacation, sick leave, public holidays, and personal days.

About Us:

Cloud Native Media Services | Reimagining workflows in the cloud

base is on a mission to democratize cloud services for all businesses, helping them to store, process, and manage content at scale with integrated online media solutions.base’s one provider model offers affordable cloud storage, media asset management, and media workflow integrations. Each solution includes tailored support strengthened with ISO27001-certified security practices at every layer. We enable our customers to centralize, secure, and efficiently index media files in one content hub.

base provides award-winning cloud services to a range of clients across multiple industries, including global online video brands like LADbible Group, cutting-edge sports podcasts such as High Performance, and prestigious film and broadcast studios such as Twickenham Film Studios and Narrative Entertainment.

The culture at base is a core aspect of the business. The following values underpin the day-to-day working culture at the company:

• We are bold.
• We are honest.
• We are empathetic.
• We are collaborative.
• We are curious.

How to Apply:

If you are passionate about media technology and thrive in a client-facing technical role, we’d love to hear from you! Apply now by submitting your resume and a brief cover letter outlining your relevant experience and interest in the role.

If you are successfully short-listed for an interview, one of our team will be in touch to discuss the next steps.