Technical Account Manager

ZipRecruiter; Houghton-le-Spring; On-site; GBP 35,000; Full time

Job summary

An established industry player is seeking a commercially driven IT/Technical Sales Consultant to join their dynamic team. This role is pivotal in aligning innovative IT solutions with client needs, ensuring satisfaction through strong relationships. You will engage with clients, conduct consultations, and recommend tailored IT services while leveraging your technical expertise. With a competitive salary and uncapped commission, this position offers fantastic career progression opportunities and a comprehensive benefits package. Join a company committed to excellence and make a significant impact in the world of IT consultation.

Benefits

Competitive Salary + Uncapped Commission

Corporate Events and Annual Staff Parties

Comprehensive Company Perks

30 Days Holiday

Enhanced Maternity and Paternity Package

Career Progression Opportunities

Company Pension

Free On-site Parking

Qualifications

• Proven track record in IT sales or consultancy, engaging with clients.
• Excellent communication skills and ability to articulate solutions.

Responsibilities

• Engage with clients to understand their business challenges.
• Utilise technical knowledge to recommend IT services.

Skills

IT Sales

Client Engagement

Technical Consultation

Telecommunications

Cloud Solutions

Security Awareness

Education

Proven IT Sales Experience

Full UK Driving Licence

Job description

Job Description

Job Title: IT/Technical Sales ConsultantAccountable to: Group IT DirectorJob Types: Full-time, PermanentSalary: £35,000.00 per year + Commission

Are you a commercially driven, tech-savvy individual with a passion for IT consultation, a knack for building strong client relationships, and a talent for aligning IT solutions with business challenges? Look no further! We are currently seeking a passionate Technical Business Consultant to join our team and play a key role in supporting the development and expansion of our newly established Technical Sales Operation.

About UsDirect Business Solutions (DBS), a prominent member of the Direct Business Group, proudly stands among the top 10 SME consultancies in the UK. DBS has earned its reputation by offering a diverse array of energy procurement strategies. With privileged access to competitive business tariffs from major gas and electric suppliers, we are dedicated to delivering a comprehensive utility management service that caters to businesses of all sizes.

In addition to our core energy services, DBS extends its expertise, recognising the evolving landscape of business needs, we leverage our sales proficiency to provide innovative technical solutions. Through strategic partnerships, we bring forth unique offerings that blend our consultative approach with cutting-edge technologies.

DBS is not merely a consultancy; we are a dynamic force, continuously expanding our service portfolio to address the holistic needs of our clients. With a focus on excellence and a commitment to delivering tailored solutions, we stand ready to assist and contribute to the success of businesses across the UK.

Responsibilities:

• Client Engagement:
  • Engage with new and existing clients to understand their businesses, challenges, and future goals.
  • Conduct in-depth consultations to ascertain their IT needs and align our services accordingly.
  • Maintain positive relationships with customers to ensure their ongoing satisfaction.
• Recommendations and Consultation:
  • Utilise your technical knowledge and expertise to recommend suitable IT services that align with the client's business objectives.
  • Provide valuable insights and recommendations to address their challenges through our IT solutions.
• Lead Qualification:
  • Identify and qualify leads based on client interest and alignment with our service offerings.
  • Nurture and build relationships, understanding when a lead is primed for passing over to our sales partners.

Required Knowledge Areas:

• Telecommunications: Understanding of mobile telephony, business telephony, and connectivity solutions (leased lines, business broadband, etc.).
• Professional Services: Knowledge in discovery, design, consultation, and migration services, particularly in SaaS models.
• Networks: Proficiency in provisioning, access technology, LAN management, hardware procurement, and Cloud UC.
• Cloud & Data Centre: Familiarity with On-Prem, Hybrid, and Cloud solutions, network management, and Microsoft CSP.
• Managed Services: Understanding of service desk support, monitoring, alerting, patching, colocation, cloud backup, and business recovery.
• Security: Risk awareness, risk mitigation, Cyber Essentials, penetration testing, vulnerability scanning.

Experience & Qualifications:

• Proven track record in IT sales or consultancy, engaging with clients to understand their needs.
• Technical knowledge across various IT services, especially in the specified areas.
• Excellent communication skills.
• Ability to understand and articulate complex technical solutions to clients.
• Full UK driving licence

Benefits

• Competitive Salary + Uncapped commission
• Corporate events and annual staff parties
• Comprehensive company perks and benefits list
• 30 days inclusive of bank holidays and Christmas period
• Enhanced maternity and paternity package
• Fantastic career progression opportunities
• Company pension
• Free On-site parking

Schedule:

• Monday to Friday, 0830 - 1630
• Office based but the need to travel for client engagement may be required
• Some flexibility may be required to meet business needs