Technical Account Manager (Canadian Casualty)

Price Forbes; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Pension 10%

Life cover 4x

Income protection

Annual leave

Medical insurance

Bonus scheme

Job summary

Price Forbes, part of The Ardonagh Group, is seeking a Technical Account Manager (Canadian Casualty) in London with hybrid working (2/3 days in the office). The role focuses on providing comprehensive technical and administrative support to the International Casualty team, ensuring accurate policy records and timely processing of insurance documentation and premium transactions.

The successful candidate will liaise with brokers, underwriters and clients, maintain compliance with FCA

Qualifications

• Experience in technical, operations or insurance support roles.
• Understanding of insurance principles and policy documentation.
• Strong attention to detail and accuracy.
• Excellent organizational and time management skills.
• Ability to manage multiple priorities and tight deadlines.
• Strong written and verbal communication.
• Proficiency with Microsoft Office, especially Excel; familiarity with insurance systems.

Responsibilities

• Prepare, review and process insurance documentation and endorsements with accuracy.
• Record policy and client information in internal systems and maintain records.
• Liaise with brokers, underwriters, Coverholders and clients to obtain information and resolve queries.
• Monitor outstanding actions to meet service levels and deadlines.
• Assist with premium allocations, reconciliations and accounting queries.
• Support placement and renewal by preparing market documents and approvals.
• Produce management information and reports as required.
• Ensure FCA and contractual compliance and internal controls.
• Identify process improvements to enhance efficiency.
• Maintain electronic filing and document management systems.
• Support audits, regulatory reviews and quality assurance activities.

Skills

Insurance principles

Attention to detail

Time management

Organizational skills

Communication skills

Relationship building

Excel

Whitespace

PPL

Xchanging

Tools

Excel

Whitespace

PPL

Xchanging

Job description

Job Title: Technical Account Manager (Canadian Casualty)

Location: London/Hybrid (Typically 2/3 days in the office)

Type: Full time – Permanent (If you are a job share partnership, work reduced hours, or any other way of working flexibly, please do still get in touch)

At Price Forbes, we provide much more than just a workplace. We are dedicated to fostering skill development and knowledge within a team that is passionate about their work, values their Employees, and truly celebrates diversity.

Working at Price Forbes means you’ll be part of The Ardonagh Group. We are proud of our innovative environment offering many opportunities for growth across the wider group. Employees regularly move between our united teams, and we encourage you to make your role your own.

Our offices are lively and exciting places to be, but we understand that life needs flexibility, and offer a genuinely flexible approach to working. If you are looking to join a thriving, energetic business with exciting plans, this role could be an ideal fit for you.

What we can offer:

We offer much more than just an inclusive culture with apprenticeships, study support, participation in our annual Spotlight Awards, Community Trust, Sports Teams, office socials, events and so much more. All of this with a supportive management team as well as working alongside some of the industry’s top talent.

You’ll have access to wellbeing programs, fantastic discounts across many big-name businesses including supermarkets, gym memberships, restaurants, and healthcare cash plans etc.

Further perks of working with us (Fixed benefits):

• Employer pension contribution of 10% (providing you, the Employee provides 5%).

• Good work life balance - flexibility to suit you.

• Competitive salary.

• Life Assurance at X4 of your base salary.

• Group Income Protection.

• Generous Annual Leave entitlement.

• Private Medical Insurance.

• Group annual bonus scheme.

Key Objectives:

To provide comprehensive technical and administrative support to the International Casualty team, ensuring the accurate and timely processing of insurance documentation, premium transactions, policy records, and multinational requirements. The role is responsible for maintaining high levels of service to brokers, insurers, network partners, and clients while ensuring compliance with regulatory and contractual obligations.

Key Responsibilities:

• · Prepare, review and process insurance documentation, including slips, endorsements, certificates, policy wordings. Arrange premium and brokerage transactions accurately and in accordance with company procedures.
• · Ensure all policy and client information is accurately recorded within internal systems. Create and maintain policy records.
• · Liaise with brokers, underwriters, Coverholders and clients to obtain outstanding information and resolve queries.
• · Monitor and progress outstanding actions to ensure service levels and deadlines are met.
• · Assist with premium allocations, reconciliations and resolution of accounting queries.
• · Support the placement and renewal process by preparing market documentation and obtaining required approvals.
• · Produce management information and reports as required.
• · Ensure compliance with FCA requirements, contractual obligations and internal controls.
• · Identify opportunities to improve processes and enhance operational efficiency.
• · Maintain accurate electronic filing and document management systems.
• · Provide support during audits, regulatory reviews and internal quality assurance activities.

Skills & Experience

Essential

• · Previous experience within a technical, operations or insurance support role.
• · Good understanding of insurance principles and policy documentation.
• · Strong attention to detail and commitment to accuracy.
• · Excellent organisational and time management skills.
• · Ability to manage multiple priorities and work to tight deadlines.
• · Strong communication skills, both written and verbal.
• · Proficient in Microsoft Office applications, particularly Excel. Familiarity with Whitespace, PPL, Xchanging or similar insurance systems.
• · Ability to build effective working relationships with internal and external stakeholders.

Desirable

• · Experience within the London Market or International Insurance Market.
• · Understanding of Casualty insurance products, including General Liability, Employers' Liability, Products Liability, and Professional Liability.

Key Competencies

• · Accuracy and attention to detail
• · Customer service focus
• · Accountability
• · Teamwork and collaboration
• · Problem-solving
• · Technical knowledge
• · Continuous improvement mindset
• · Effective communication
• · Planning and organisation

Performance Measures

• · Accuracy of policy documentation.
• · Timeliness of processing activities.
• · Achievement of SLA and KPI requirements.
• · Reduction in outstanding queries and backlog items.
• · Quality and completeness of system records.
• · Positive feedback from brokers, underwriters and clients.
• · Contribution to operational efficiency and process improvement initiatives.

Think you don’t meet every requirement? We are an equal opportunities Employer, dedicated to creating a diverse, inclusive, and authentic workplace where everyone can thrive, bring their whole self to work, and reach their full potential. If you’re excited about this role, but your experience doesn’t perfectly match what we are looking for, please apply anyway. You might just be the right fit for the job, or other opportunities we may have within the wider Group.

Interview Process:

At Price Forbes, we have a straightforward interview process to ensure the best fit for both you and the company:

If successful or unsuccessful, we always try and move quickly in presenting an offer or providing feedback.

We truly value the diversity of our teams and as a Group, we are committed to supporting and welcoming individuals from all backgrounds, as we appreciate every perspective is a significant part of our success. Should you require any reasonable adjustment throughout the recruitment process, please do not hesitate to let a member of the Talent team know.

#PFI

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history, and a standard criminal record check.

Note to recruiters and employment agencies:

We will not pay for unsolicited CV's from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific vacancy.