Operations Manager - London Market

Ardonagh Specialty; Greater London; Hybrid; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Employer pension contribution 10%

Good work life balance

Competitive salary

Life Assurance at 4x base salary

Group Income Protection

Generous Annual Leave entitlements

Private Medical Insurance

Group annual bonus scheme

Job summary

Ardonagh Specialty in London offers an Operations Manager role within a hybrid London Market setting. You will drive standard operating models, support the COO, and oversee coverholder reporting, audits, and cross-functional processes.

The role emphasizes deliverables, performance metrics, and data quality in a busy, growth-focused team. You will lead underwriting assistants and operations across the Axiiem book, with flexible working arrangements and opportunities to shape processes while

Qualifications

• Agility to manage multiple tasks.
• Good written and verbal communication skills.
• Initiative and ability to self-manage.
• Experience with Policy Admin Systems is desirable.

Responsibilities

• Design, implement and embed a standard operating model across Axiiem.
• Ensure excellent client and market service delivery.
• Implement standard processes across all Axiiem products.
• Provide reporting to internal and external audiences.
• Manage KPI monitoring and data QA.

Skills

Agility

Communication skills

Self-management

Tools

Policy Admin Systems

Job description

• Group annual bonus scheme.

Job Title: Operations Manager

Location: London/Hybrid (Typically 2/3 days in the office)

Type: Full time – Permanent (If you are a job share partnership, work reduced hours, or any other way of working flexibly, please do still get in touch)

At Ardonagh Specialty, we provide much more than just a workplace. We are dedicated to fostering skill development and knowledge within a team that is passionate about their work, values their Employees, and truly celebrates diversity.

Working at Ardonagh Specialty means you’ll be part of The Ardonagh Group. We are proud of our innovative environment offering many opportunities for growth across the wider group. Employees regularly move between our united teams, and we encourage you to make your role your own.

Our offices are lively and exciting places to be, but we understand that life needs flexibility, and offer a genuinely flexible approach to working. If you are looking to join a thriving, energetic business with exciting plans, this role could be an ideal fit for you.

What We Can Offer

We offer much more than just an inclusive culture with apprenticeships, study support, participation in our annual Spotlight Awards, Community Trust, Sports Teams, office socials, events and so much more. All of this with a supportive management team as well as working alongside some of the industry’s top talent.

You’ll have access to wellbeing programs, fantastic discounts across many big-name businesses including supermarkets, gym memberships, restaurants, and healthcare cash plans etc.

Further Perks Of Working With Us (Fixed Benefits)

• Employer pension contribution of 10% (providing you, the Employee provides 5%).
• Good work life balance - flexibility to suit you.
• Competitive salary.
• Life Assurance at X4 of your base salary.
• Group Income Protection.
• Generous Annual Leave entitlement.
• Private Medical Insurance.
• Group annual bonus scheme.

Manager Says

We are seeking an experienced Operations Manager with a proven track record within the London Market, specifically in a coverholder or underwriting environment.

Key Role Accountabilities

Assisting the COO in delivering the following

• Design, implement and embed a standard operating model across Axiiem
• Excellent client and market service delivery and outcomes
• Implement standard processes across all Axiiem products
• Implement and issue appropriate reporting suite to key internal and external audiences
• Implement and monitor KPI’s
• Ensure accurate data capture and implement QA processes

Coverholder Responsibilities

• Ensure the delivery of all Coverholder reporting responsibilities within contractual timelines.
• Oversee Coverholder audits

Technology

• Act as SME for all technology products, ensure effective and thorough UAT and assist in the roll out of products

Back Offices processes

• Oversee the service provided by the ASL Central services and ensure appropriate and constructive engagement with IBA, Claims, Premium Processing, Compliance and Legal Teams
• Ensure reporting of KPI’s and performance against SLA’s

Underwriting Assistants

• Provide line management to Axiiem Underwriting Assistants
• Ensure that Underwriting Assistants are deployed across the Axiiem book, manage workload and priorities
• Implement standard end to end processes across all Axiiem products
• Identify and address gaps in the training and development of Underwriting Assistants

Qualifications & Experience

• Experience of working within the London Market Coverholder or Underwriting environment
• Experience of end-to-end operational processes, including use of Policy Admin Systems
• Experience in designing and implementing process maps
• Knowledge of Delegated Underwriting agreements
• Line Manager experience
• Ideally an awareness and experience of using Technology solutions alongside the operational process

Person Specification

• Agility to manage multiple tasks
• Good written and verbal communication skills
• Initiative and ability to self-manage.

Think you don’t meet every requirement?

We are an equal opportunities Employer, dedicated to creating a diverse, inclusive, and authentic workplace where everyone can thrive, bring their whole self to work, and reach their full potential. If you’re excited about this role, but your experience doesn’t perfectly match what we are looking for, please apply anyway. You might just be the right fit for the job, or other opportunities we may have within the wider Group.

Interview Process

At Ardonagh Specialty, we have a straightforward interview process to ensure the best fit for both you and the company:

• Our Talent Acquisition team will then arrange a call where they can tell you more about the role and the team. We want to learn about your motivation and goals, what you can bring to Ardonagh Specialty, and answer any immediate questions.
• If successful, you will generally be invited to engage in a 1-hour interview with the Hiring Manager and selected team members, via teams or in person. We will discuss our technologies, key skills, and team dynamics and provide further opportunity to ask any questions. This is your chance to voice your thoughts on the role and we will outline our expectations and ensure this role aligns with your ambitions for the future.
• Depending on the role, you may be invited to attend a second stage interview with further members of the team.

If successful or unsuccessful, we always try and move quickly in presenting an offer or providing feedback.

We truly value the diversity of our teams and as a Group, we are committed to supporting and welcoming individuals from all backgrounds, as we appreciate every perspective is a significant part of our success. Should you require any reasonable adjustment throughout the recruitment process, please do not hesitate to let a member of the Talent team know.

#AS

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history, and a standard criminal record check.

Note To Recruiters And Employment Agencies

We will not pay for unsolicited CV's from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific vacancy.