Technical Account Manager

CBW Staffing Solutions Limited; Greater London; On-site; GBP 51,000 - 85,000; Full time

Job summary

CBW Staffing Solutions Limited is seeking a Technical Account Manager for a prestigious central London building. You will ensure high standards of technical and contractual operations, manage HV systems and contractor relations, and drive client satisfaction.

You will lead a large engineering team, maintain safety and environmental performance, and oversee site shutdowns and complex projects while growing contract value.

Qualifications

• Qualified in electrical or mechanical engineering with C&G/HNC/HND or higher.
• Strong HV systems understanding; HV approval preferred.
• Experience leading large engineering teams.
• Experience delivering services on 24/7 sites.
• Experience in high-profile financial offices.

Responsibilities

• Manage and coordinate appointed contractors on site.
• Oversee all technical issues including HV systems and shutdowns.
• Attend client meetings and report on progress.
• Maintain KPI and SLA compliance for the building.
• Ensure health & safety and environmental performance.
• Plan and implement complex site shutdowns and projects.
• Maintain quality procedures on site.
• Recruit staff for on-site teams and develop them.
• Develop and review staff through annual appraisals.
• Manage daily client relationships and communications.
• Prepare and distribute site reports to stakeholders.
• Identify new business opportunities to boost contract revenue.
• Oversee permit systems and compliance.

Skills

HV systems knowledge

People management

Client relationship management

Communication skills

Project coordination

Education

Electrical/Mechanical engineering (C&G/HNC/HND or higher)

Job description

Technical Account Manager - Trophy Building - Central London - up to 85K

One of the capital's leading service providers is currently looking to recruit a Technical Account Manager to work at a large prestigious building in Central London.

As a company, they manage properties for a number of well known commercial blue chip clients and are considered one of the best in their field.

The main purpose of the role will be to ensure that all technical and contractual operations in this building are maintained to a very high standard.

There will also be a high level of responsibility with regards to compliance, HV systems and contractor management.

The main duties will also include:

• Manage and work alongside the appointed contractors.
• Manage all technical issues including HV systems and shutdowns.
• Attend client meetings.
• Manage agreed KPI and SLA’s.
• Responsible for managing the company’s H&S and environmental performance on site.
• Plan and implement building shutdowns and complex client project works.
• Responsible for managing the company’s quality procedures on site.
• Recruitment of any new staff required on sites.
• Responsible for the technical development of all staff, which will include annual appraisals.
• Management of client relationships on a daily basis.
• Management of all reports.
• Manage any additional business opportunities that will deliver client satisfaction and increase contract sales revenue.
• Responsible for the permit system.

Applicants for this role must be able to demonstrate the following:

• Qualified in elec/mech engineering discipline; C&G, HNC, HND or higher.
• Strong understanding of HV systems and ideally HV approved.
• Strong technical engineering understanding.
• Previous experience of managing large engineering teams.
• Experience of managing large 24/7 sites.
• Experience of service delivery in high profile financial offices.
• Ability to communicate both verbally and in writing with all levels of staff and clients.
• Ability to manage and prioritise a demanding and varying workload.
• Ability to deliver projects on time and on budget.