Regional Operations Manager

JLL; Manchester; On-site; GBP 65,000 - 105,000; Full time

Job summary

JLL in the United Kingdom is seeking a senior operations leader to drive performance and service delivery across our facilities management contracts. You will work closely with the Divisional Director to manage KPIs, risk, and client satisfaction while leading a team of engineers and support staff.

This role emphasizes change leadership, safety, and data-driven decision making, with responsibilities spanning P&L oversight, audits, energy initiatives, and stakeholder engagement to deliver

Qualifications

• Educated to degree standard or minimum 5 years relevant experience.
• Knowledge of Mechanical and Electrical engineering maintenance sector.
• Proven track record of managing performance to KPIs within a region business unit.
• Knowledge of logistical and operational planning.
• Experience of driving change and organisational transformation.
• Industry relevant qualifications.
• A formal Hard FM qualification, NEBOSH or IOSH Managing Safely could be desirable.
• Proven Facilities Management experience at a similar level.
• Excellent Customer Service experience desirable.
• Competent working knowledge of M&E or Fabric disciplines.
• Computer literate in Word, Excel, Outlook.

Responsibilities

• Leverage existing IT platforms and reporting to aid in improving productivity, efficiency and performance.
• Promote compliance with Health, Safety and Environmental policies and procedures.
• Ensure statutory inspections are completed per maintenance programme and KPI requirements.
• Maintain standard operating procedures across the region.
• Manage regional performance to meet KPIs and service levels.
• Lead energy/sustainability initiatives and reporting.
• Supervise engineers and conduct Toolbox Talks to a high standard.
• Foster employee engagement through listening sessions and forums.
• Support tender/bid activity with best practice advice.
• Oversee governance, audits and contractual compliance.

Education

Degree level or equivalent

Job description

If you're looking to step up your career, JLL Workplace Management is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing workplace and facilities management initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL Workplace Management!

Role Purpose

To provide support to the Divisional Director and be accountable for driving performance to achieve operational excellence meeting all agreed KPI’s within your business unit. The ROM will be expected to be hands on with all tactical & transactional aspects especially service delivery to enable the successful management of Debt/WIP, P&L, statutory/contractual compliance and people management at all levels to increase client and employee satisfaction

Main Duties and Responsibilities

• Leverage existing IT platforms and reporting to aid in the improvement in productivity, efficiency, and overall performance.
• To work with, promote and ensure compliance within the business unit with the Health, Safety and Environmental policies and procedures.
• Ensure all statutory, mandatory, and routine inspections are completed in accordance with the annual maintenance programme and in accordance with the KPI’s.
• Ensure company standard operational procedures are always implemented and adhered to within your regional business unit.
• Establish and maintain the consistent operational performance in line with KPIs and service levels to ensure customer satisfaction and contract measures are met within the region.
• Ensure Quality assurance procedures are adhered to, and any new policies, procedures and change processes agreed are implemented to improve operational performance in a timely manner.
• Pro-actively manage H&S, through ensuring we provide a safe working environment, engendering & maintaining a safety driven culture, ensuring all legislative & company policies, processes and procedures are adhered to.
• Act as role model and champion of the new ways of working.
• Ability to build positive relationships with internal stakeholders to speedily resolve day to day operational problems and identify opportunities for increasing the level of profitable business arising from these relationships within Integral and wider JLL family.
• Ensuring full understanding of regional performance requirements within the business unit.
• Management and ability to utilize data and MI to meet changing business or operational circumstances.
• Ensuring that Incident, Operational and Financial Management Reports are submitted in the agreed format, on a timely basis and in line with the reporting dates and Contract requirements.
• Accountable for ensuring all appropriate audits are undertaken by you and your team on a regular basis and feedback is acted upon promptly and effective.
• Take the led on all Energy/Sustainability issues for the contracts under their control ensuring pain/gain is managed, reporting is compliant and carbon reduction plans are in place and managed where appropriate.
• Oversee and ensure that engineers Toolbox Talks to a high standard are completed, to include operational procedures and contract information.
• Ensure that regular listening sessions and employee forums are held to gain relevant feedback to implement improvements and resolve any concerns to increase employee engagement.
• General support and best practice advice concerning any contract and engineering issues particularly during tender/bids.
• Ensure technical support and infrastructure is always maintained appropriately to preserve effective and efficient performance levels.
• Lead your team with a ‘drive for change’ attitude and role modelling our Leadership Capabilities.
• Continue to innovate, share best practice, and adopt different ways of working through technology and MI.
• Conduct regular one to one meetings and annual appraisal/review of all direct reports.
• Provide support and coaching for direct reports.
• Manage objectives, forming Personal Development and succession plans for your team, fully utilising people management processes such as Appraisal Process and Talent Management
• Establish and maintain strong professional relationships with key stakeholders right across the business to ensure guidelines are being followed and any noncompliance is dealt with at the time or escalated.
• Management of P&L and commercial matters for the region.
• Maintaining the image and brand of Integral.
• Advise and support the Divisional Director

Essential Qualifications/Experience

• Educated to degree standard or minimum 5 years relevant experience
• Knowledge of Mechanical and Electrical engineering maintenance sector
• Proven track record of managing performance to set of KPIs within a region business unit.
• Knowledge of logistical and operational planning.
• Experience of driving change and organisational transformation.
• Industry relevant qualifications
• A formal Hard FM qualification, NEBOSH or IOSH Managing Safely Certified desirable.
• Proven Facilities Management Experience achieved at a similar level with extensive experience in Facilities Management
• Excellent Customer Service experience preferably with a Customer Services Qualification or equivalent desirable
• Competent working knowledge of M&E or Fabric disciplines
• Computer literate Word, Excel, Outlook