Technical Account Manager

Jones Lang LaSalle Incorporated; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

Jones Lang LaSalle Incorporated is recruiting for a Contract Delivery Manager to oversee a London-based portfolio, manage engineering teams, and ensure 100% uptime while maintaining safety and quality standards.

The role requires strong leadership, project coordination, and effective communication with clients and internal teams. On-site London location, with responsibility for PPM, reactive maintenance, and audits under the SLA framework.

Qualifications

• Strong track record of managing multidisciplinary teams to deliver changes in a large organisation.
• Excellent written and oral communication, and ability to work with stakeholders at all levels.
• Ability to operate CAFM systems and understand HVAC technical fundamentals.
• IOSH Accredited qualification and strong health and safety awareness.

Responsibilities

• Develop and maintain client relationships at all levels.
• Plan and execute quarterly review meetings for the region.
• Act as escalation point for engineering matters and coordinate with Senior FMs.

Skills

Leadership

Communication

Team management

HVAC knowledge

MS Office

Education

IOSH Accredited

Tools

MS Office

CAFM systems

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. If you're looking to step up your career, JLL Workplace Management is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing workplace and facilities management initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL Workplace Management!

Role Location: Multiple Locations Role Purpose: Provision of all-round engineering support, maintaining the systems within the London and regional portfolio and mobilising new contracts as they arise. Have a detailed understanding of all new or current Building Services systems and contingency procedures within the buildings and complying with the Health & Safety/building codes of practice. It is the Contract Delivery Manager’s responsibility to manage the engineering teams, to act as a co-ordination point for the day-to-day activities on the portfolio between the team, specialist service partners and Project works, ensuring that the conduct of all personnel under their control is safe, professional and conscientious. Responsible for ensuring that all activities (PPM, reactive tasks and breakdowns) within their portfolio are known and that they are being carried out with due regard to Health and Safety, maintaining the 100% uptime criteria. Also responsible for ensuring the manning levels are maintained. Maintain excellent standards of response to plant failures, completion of assigned work and ensure any abnormal operating conditions and housekeeping issues are dealt with proficiently.

Main Duties & Responsibilities:

• Develop and keep excellent client relationships at all levels.
• Plan, co-ordinate and execute quarterly business reviews (QBR) for their region.
• Act as Point of escalation for all engineering matters in their region, working closely with the Senior FM’s.
• Build and oversee audit and quality management procedures for all areas of the contract delivery, working closely with the Property and Engineering team to close out any audit actions that arise. Act as POC/support for site engineering audits.
• Oversee the Planned and Reactive maintenance for all assets identified within the clients CAFM system in accordance with an agreed maintenance regime with the client. Ensure all sub-contractors are pre-qualified to complete the required works.
• Work closely with the Engineering Managers to undertake analysis of PPM and asset information, to identify opportunities that will create efficiencies/cost saving in delivery and/or increase baseline growth to contract value, through extra services/offerings.
• Support the Engineering Managers ensuring all compliance is up to date. Act as POC for all site compliance logs books, ensuring that log book is updated and ensure that all logbooks are immediately available for inspection. Be point of contact for ensuring that all premises Risk matters are closed off withing the required times.
• Ensure Engineering Managers co-ordinate the required statutory inspections, directly and indirectly with the client.
• Ensure internal audits are completed in line with Integral policies.
• Provide sub-contractor control provision for the site wide FM operation.
• Analysis of any service failures and ensuring resilient remedial works are put in place.
• Ensure that a consistent level of service delivery is provided in accordance with the contract SLAs + KPI’s. Monitor close off of all monthly PPM WOs highlighting any risk in a timely matter.
• Contractual performance to supply quarterly financial report.
• Oversee project team delivery, to ensure completion certificates are provided enabling invoices to be raised in a timely manner.
• Monitor and manage Work in Progress to ensure that all works are within expected budget.
• Report to the Account Director on a regular basis the financial position and detail of the contract provision for the site.
• Ensure any parts required are clearly and accurately stated and any difficulties encountered on engineering activities are reacted to accordingly and customers kept up to date.
• Supporting site sustainability requests and tasks
• Highlighting any shortfall or extra labour requirements to complete the contract according to SLA
• Act as a central co Ordinator/collator for all near misses., incidents and accident for their area.
• All training is completed as per contract requirements.

The candidate: The ideal candidate will be able to demonstrate a track record of managing multidisciplinary teams to deliver successful business change and transition projects in a large and diverse organisation. The candidate will have highly developed listening and communication skills, a commercial mindset, strong financial acumen, and the ability to work effectively with stakeholders at all levels. The candidate also needs to be flexible and resilient to adopting new approaches and ways of working.

Essential Qualifications & Experience:

• Strong experience in a management role in the Building Services industry
• Strong communication skills and the ability to deal with all levels of staff, or difficult situation
• Ability to operate and investigate CAFM systems
• Technical understanding of HVAC systems
• IOSH Accredited
• Excellent professional presence with strong written and oral communication skills.
• Ability to lead, motivate and direct a team of technicians/operatives
• Work under pressure with strong organisational and time management skills to facilitate involvement in multiple projects
• Pro-active in achieving the highest standard of operation
• Process-driven, with an orientation towards continuous process improvement
• Experience working in a “hard FM” biased services delivery organisation.
• Expert skills in MS Office applications and MS SharePoint.

Location: On-site –London, GBR

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

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