Technical Account Manager

TN United Kingdom; England; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a skilled professional to manage technical accounts and foster strong customer relationships. This senior role offers significant growth potential, involving collaboration with the Technical Director and ensuring adherence to quality standards across the supply chain. The ideal candidate will possess a strong background in customer relationship management and technical compliance, making a meaningful impact on the company's success. If you're ready to take the next step in your career and contribute to a dynamic team, this opportunity is for you.

Qualifications

• Experience in managing technical accounts and customer relationships.
• Strong knowledge of HACCP and regulatory compliance standards.

Responsibilities

• Manage customer technical accounts and ensure quality product delivery.
• Develop training programs and maintain compliance with BRC AA standards.

Skills

Customer Relationship Management

Technical Account Management

Product Knowledge

HACCP Compliance

Training Development

Education

Bachelor's Degree in a relevant field

Certification in HACCP or QMS

Job description

Job Status

This job is now CLOSED. For similar roles, please check the Technical function.

Role Overview

If you enjoy building strong customer relationships, this high-profile role managing technical accounts offers excellent opportunities.

Key Responsibilities

1. Managing customer technical accounts and acting as the interface for quality product delivery across the supply chain.
2. Hosting customer site visits and deputising for the TSM and Technical Director when required.
3. Managing major retailer accounts such as Tesco, ASDA, JS, and Morrisons, as well as Foodservice customers like Pret, Zizi, and M&B, along with B2B clients.
4. Sharing product knowledge, retailer codes of practice, and technical standards across the business.
5. Developing training programmes for staff and collaborating with functional managers to ensure BRC AA standards are met.
6. Ensuring policies and procedures related to HACCP, product safety, QMS, and regulatory compliance are in place.
7. Maintaining accurate specifications for products and materials and liaising with internal stakeholders for updates.

Additional Information

This is a key senior role with potential for growth and increased responsibility, including working closely with and deputising for the Technical Director.

Application Process

If you are ready for the next step, please send your CV for a confidential discussion about the role, the company, their growth strategy, and your fit within it.

Note

Applicants must be eligible to work in the UK without sponsorship.