Tech Zone Hybrid 2nd-Line Support Technician

Canopius; Greater London; Hybrid; GBP 32,000 - 52,000; Full time

Job summary

Canopius is seeking a Customer Service Experience role focused on IT and Technology support for internal customers across the global user base. The role handles 2nd line deskside support and manages high-priority incidents, acting as the face of Service Management in Canopius’s London Tech Zone(s).

The successful candidate will liaise between IT and internal customers, escalate as needed, and coordinate with 3rd party teams to deliver end-to-end IT services.

Responsibilities

• 2nd line deskside IT support across Canopius user base
• Incident management including major incidents and escalations
• Act as escalation point and communicator between IT and internal customers
• Coordinate with 3rd party teams delivering IT services
• Support users in office and at home in hybrid environment
• Shift coverage: Early 8am-4pm and Core 9am-5pm; London Tech Zone

Job description

Canopius is seeking a Customer Service Experience role focused on IT and Technology support for internal customers across the global user base. The role handles 2nd line deskside support and manages high-priority incidents, acting as the face of Service Management in Canopius’s London Tech Zone(s).

The successful candidate will liaise between IT and internal customers, escalate as needed, and coordinate with 3rd party teams to deliver end-to-end IT services.