Tech Support Specialist — Linux & MySQL

Retail Data Partnership Ltd.; Essendine; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

25 days annual leave

Yearly salary reviews

Life assurance

Bonus schemes

Flexible working environment

Job summary

Retail Data Partnership Ltd. is looking for a Technical Support Agent to provide exceptional service to customers. This role involves educating clients, diagnosing issues, and performing remote support on our bespoke software systems.

The ideal candidate will possess strong organizational skills, excellent IT literacy, and a commitment to continuous learning. A competitive salary and benefits including bonus schemes and flexible working are offered to ensure a rewarding workplace experience.

Qualifications

• Demonstrable organizational skills including time management.
• Proven customer service experience.
• Strong attention to detail and work ethic.

Responsibilities

• Resolve customer enquiries or issues via remote support.
• Maintain high-quality call logs.
• Participate in ongoing training as systems evolve.

Skills

Organizational skills

Customer service

IT literacy

Communication skills

Job description

Retail Data Partnership Ltd. is looking for a Technical Support Agent to provide exceptional service to customers. This role involves educating clients, diagnosing issues, and performing remote support on our bespoke software systems.

The ideal candidate will possess strong organizational skills, excellent IT literacy, and a commitment to continuous learning. A competitive salary and benefits including bonus schemes and flexible working are offered to ensure a rewarding workplace experience.