Tech Support Placement: Learn & Resolve for 9 Months

Symphony

Belfast City District

On-site

GBP 29,000 - 33,000

Full time

3 hours ago

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Benefits offered by this job

Mentorship

Networking opportunities

Hands-on experience

Job summary

Symphony is seeking a proactive Technical Support Placement Student to join our university program in Belfast for a 9-month period starting in June 2027. You will work with our technical support team to diagnose and resolve client issues, while gaining hands-on experience with our Messaging/Voice products and related systems.

You will learn problem-solving approaches, deliver excellent customer service, document interactions, and contribute to knowledge base resources.

Qualifications

Currently pursuing a degree in Information Technology, Computer Science, or a related field.
Strong interest in technology and a desire to learn about various software and hardware systems.
Excellent communication skills, both written and verbal.
Patience and empathy when dealing with clients facing technical challenges.
Basic understanding of computer systems, networks, and troubleshooting methodologies.
Proficiency in Microsoft Office or similar software.

Responsibilities

Collaborate with the technical support team to assist clients with their technical inquiries and issues.
Provide excellent customer service, ensuring a positive and professional support experience.
Diagnose and troubleshoot technical problems related to our products/services.
Offer step-by-step guidance to clients on resolving technical issues via phone, email, or chat.
Document and track customer interactions, resolutions, and feedback in our support systems.
Escalate complex technical issues to senior team members when necessary.
Contribute to the creation of technical support resources, such as knowledge base articles and FAQs.