Tech Support Placement: Hands-On Help & Mentorship

Symphony; Belfast City District; On-site; GBP 16,000 - 23,000; Part time

Benefits offered by this job

Gain practical experience in technical

Mentorship from experienced staff

Networking opportunities

Hands-on product knowledge

Career development support

Job summary

Symphony invites motivated students to join its university program as a Technical Support Placement Student for a 9-month period starting in June 2027 in Belfast. You will work closely with the technical support team, diagnose and troubleshoot issues, and learn to resolve client queries with guidance from senior staff.

You will gain hands-on experience in supporting Symphony's Messaging/Voice products, communicating complex topics to non-technical users, and building practical problem-solving

Qualifications

• Pursuing IT/CS degree or related field.
• Strong interest in technology and willingness to learn.
• Excellent written and verbal communication skills.
• Basic understanding of computer systems, networks, and troubleshooting.
• Proficiency in Microsoft Office or similar software.
• Prior technical support or customer service experience is a plus.
• Ability to work well independently and in a team.

Responsibilities

• Collaborate with the technical support team to assist clients with their technical inquiries and issues.
• Provide excellent customer service, ensuring a positive and professional support experience.
• Diagnose and troubleshoot technical problems related to our products/services.
• Offer step-by-step guidance to clients on resolving technical issues via phone, email, or chat.
• Document and track customer interactions, resolutions, and feedback in our support systems.
• Escalate complex technical issues to senior team members when necessary.
• Contribute to the creation of technical support resources, such as knowledge base articles and FAQs.

Skills

Communication

Problem-solving

Teamwork

Customer service

Networking basics

Troubleshooting

IT degree pursuit

Education

Pursuing IT/CS degree

Tools

Microsoft Office

Job description

Symphony invites motivated students to join its university program as a Technical Support Placement Student for a 9-month period starting in June 2027 in Belfast. You will work closely with the technical support team, diagnose and troubleshoot issues, and learn to resolve client queries with guidance from senior staff.

You will gain hands-on experience in supporting Symphony's Messaging/Voice products, communicating complex topics to non-technical users, and building practical problem-solving