Placement, Technical Support

Symphony; Belfast City District; On-site; GBP 16,000 - 23,000; Part time

Benefits offered by this job

Gain practical experience in technical

Mentorship from experienced staff

Networking opportunities

Hands-on product knowledge

Career development support

Job summary

Symphony invites motivated students to join its university program as a Technical Support Placement Student for a 9-month period starting in June 2027 in Belfast. You will work closely with the technical support team, diagnose and troubleshoot issues, and learn to resolve client queries with guidance from senior staff.

You will gain hands-on experience in supporting Symphony's Messaging/Voice products, communicating complex topics to non-technical users, and building practical problem-solving

Qualifications

• Pursuing IT/CS degree or related field.
• Strong interest in technology and willingness to learn.
• Excellent written and verbal communication skills.
• Basic understanding of computer systems, networks, and troubleshooting.
• Proficiency in Microsoft Office or similar software.
• Prior technical support or customer service experience is a plus.
• Ability to work well independently and in a team.

Responsibilities

• Collaborate with the technical support team to assist clients with their technical inquiries and issues.
• Provide excellent customer service, ensuring a positive and professional support experience.
• Diagnose and troubleshoot technical problems related to our products/services.
• Offer step-by-step guidance to clients on resolving technical issues via phone, email, or chat.
• Document and track customer interactions, resolutions, and feedback in our support systems.
• Escalate complex technical issues to senior team members when necessary.
• Contribute to the creation of technical support resources, such as knowledge base articles and FAQs.

Skills

Communication

Problem-solving

Teamwork

Customer service

Networking basics

Troubleshooting

IT degree pursuit

Education

Pursuing IT/CS degree

Tools

Microsoft Office

Job description

About us @Symphony Reliable.

Interlinked. Sophisticated. Symphony stands as an AI-driven leader in communication and technology, powered by a synergy of interlinked platforms: messaging, voice, directory, and data analytics. Our advanced encryption technologies empower more than 1,400 global institutions to leverage AI effectively, uphold rigorous data security standards, manage intricate regulatory requirements, and refine their professional interactions.

Role description:

As a Technical Support Placement Student, you'll have the valuable opportunity to work closely with our technical support team, enhance your problem-solving skills, and assist our clients in resolving their technical issues.

Position Overview:

We're seeking a proactive and motivated Technical Support Placement Student to join our university program for a duration of 9 months starting in June 2027. This Placement will allow you to gain hands-on experience in diagnosing and troubleshooting technical problems, learning valuable skills that are essential in today's technology-driven world.

Key Responsibilities:

• Collaborate with the technical support team to assist clients with their technical inquiries and issues.
• Provide excellent customer service, ensuring a positive and professional support experience.
• Diagnose and troubleshoot technical problems related to our products/services.
• Offer step-by-step guidance to clients on resolving technical issues via phone, email, or chat.
• Document and track customer interactions, resolutions, and feedback in our support systems.
• Escalate complex technical issues to senior team members when necessary.
• Contribute to the creation of technical support resources, such as knowledge base articles and FAQs.

Qualifications:

• Currently pursuing a degree in Information Technology, Computer Science, or a related field.
• Strong interest in technology and a desire to learn about various software and hardware systems.
• Excellent communication skills, both written and verbal.
• Patience and empathy when dealing with clients facing technical challenges.
• Basic understanding of computer systems, networks, and troubleshooting methodologies.
• Proficiency in Microsoft Office or similar software.
• Prior technical support or customer service experience is a plus.
• Ability to work effectively both independently and in a team.

Compensation:

£14/hour Duration: 9 months

Benefits:

• Gain practical experience in technical support and problem-solving.
• Learn how to effectively communicate technical concepts to non-technical users.
• Receive mentorship and guidance from experienced technical support professionals.
• Develop a strong understanding of Symphony's Messaging / Voice (Cloud9) products/services and technical systems.
• Networking opportunities within the company and the technology sector.

Join us for an enriching placement that will equip you with valuable technical skills and customer service experience.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.