Tech Support & Customer Service Apprentice (Level 3)

Cheshire College - South & West

Crewe

Hybrid

GBP 11,000 - 14,000

Full time

14 days+

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Job summary

Sure Retail Equipment Ltd in Cheshire (Crewe) is offering an Apprentice Technical Support & Customer Service Assistant role. You will assist technical support with retailer and end-user customer service, ESL support administration, and supervised website/content updates while completing a Level 3 Digital Support Technician Apprenticeship.

Working 30 hours a week, Monday to Friday, with wage of £12,480 in the first year, the apprenticeship runs for two years.

Qualifications

GCSE in Mathematics (grade 4).
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Responsibilities

Provide polite, professional first-line customer service support to retailer/end-user customers, under supervision.
Log, organise and update customer support queries, open support tasks and follow-up actions accurately.
Assist the technical support team with ESL administration, including template creation, amendment, formatting and checking.
Prepare notes, suggested responses, checklists and internal support information for review.
Liaise with colleagues in technical support, sales, projects, warehouse and customer service where required.
Use digital systems securely and accurately, including support records, email, Microsoft Office or similar tools and web-based systems.