Technical Specialist (Virtual Desktop)

Sky; Livingston; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Private healthcare

Pension scheme

Hybrid working

Sky TV package

Employee discounts

Job summary

Sky Livingston is seeking an experienced IT professional to join the Enterprise Technology team as part of the Contact Centre Virtual Desktop group. You will support Citrix and Azure Virtual Desktop platforms, help drive improvements, and work with cross-functional stakeholders to ensure reliable end-user computing for thousands of Sky colleagues.

The role requires strong troubleshooting, ownership and the ability to prioritise in a fast-moving environment, with hybrid working expectations and a

Qualifications

• Experience supporting Citrix Virtual Apps and Desktops environments.
• Strong troubleshooting skills with a structured approach to problem-solving.
• Experience supporting Microsoft Azure services and/or Azure Virtual Desktop environments.
• Good understanding of authentication, remote access and identity technologies.
• Excellent communication skills, with the ability to explain technical issues to both technical and non-technical audiences.
• Demonstrable ownership and ability to manage competing priorities in a fast-moving environment.

Responsibilities

• Provide 3rd line support technical expertise for Sky's virtual desktop platforms, ensuring high availability and performance.
• Investigate and resolve complex issues across Citrix, Azure Virtual Desktop, Microsoft Azure and related infrastructure.
• Deliver infrastructure improvements, platform upgrades and strategic transformation projects.
• Collaborate with vendors, architects, security teams and project stakeholders to drive technical solutions.
• Identify opportunities to improve platform reliability, automation, monitoring and operational processes.
• Participate in technical reviews, root cause investigations and continuous service improvement activities.

Skills

Citrix Virtual Apps and Desktops

Azure Virtual Desktop

Microsoft Azure

Remote access technologies

Troubleshooting

Communication skills

Tools

Citrix

Azure

Job description

Job Description

We don’t just believe in better. We make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky.

Job Description

We don’t just believe in better. We make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky.

Join the Contact Centre Virtual Desktop team within Enterprise Technology at Sky. We are responsible for the design, support and continuous improvement of business-critical desktop platforms that enable thousands of customer-facing colleagues across the UK, Europe and India to serve our customers every day. The team supports a mixture of Citrix Virtual Apps and Desktops, Azure Virtual Desktop, remote access technologies, Microsoft Azure services and supporting infrastructure, while helping shape the future strategy of End User Computing at Sky. This role sits within Workplace Technologies and reports into the Citrix Platform Manager. The team combines operational excellence with project delivery, ensuring platform stability today while driving strategic transformation for the future.

What You’ll Do

We operate in a fast-paced environment where engineers are expected to:

• Provide 3rd line support technical expertise for Sky's virtual desktop platforms, ensuring high levels of availability and performance.
• Investigate and resolve complex issues across Citrix, Azure Virtual Desktop, Microsoft Azure and associated infrastructure technologies.
• Deliver infrastructure improvements, platform upgrades and strategic transformation projects.
• Collaborate with vendors, architects, security teams and project stakeholders to drive technical solutions.
• Identify opportunities to improve platform reliability, automation, monitoring and operational processes.
• Participate in technical reviews, root cause investigations and continuous service improvement activities.

Whatyou’llbring

• Experience supporting enterprise Citrix Virtual Apps and Desktops environments.
• Strong troubleshooting skills with a structured and evidence-based approach to problem-solving.
• Experience supporting Microsoft Azure services and/or Azure Virtual Desktop environments.
• Good understanding of authentication, remote access and identity technologies.
• Excellent communication skills, with the ability to explain technical issues to both technical and non-technical audiences.
• Demonstrable ownership, resilience and the ability to manage competing priorities in a fast-moving environment.

Benefits andperks

There'sone thing peoplecan'tstop talking about when it comes tolifeatSky: theperks.Here’sa taster:

• Free SkyTVor NOWpackage,including Sky Sports and Sky Cinema
• Pension package with up to 9% employer contribution
• Private healthcare with mental health support
• Aviva Digital GP and dental insurance
• Discounts on Sky products, includingSky Mobile,Sky Broadband, Sky Glass and Sky Protect
• Sharesave and Tech schemes
• A range of Sky VIP rewards and experiences

Howyou’llwork

We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 2 daysin the office per week.

Inclusion

We’re an equal opportunity employer and value diversity at our company. We don’t discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We’re a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We’ll look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Your office space

Livingston Watermark House

Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there’s onsite parking available for cars, motorbikes and bicycles.

You’ll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym – or play a game of pool or table tennis.

We'd love to hear from you

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far, and what next.

But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet.

If you believe in better, we’ll back you all the way.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.