Tech Support Apprentice (£19k - £23k)

Skern Training; Salford; Hybrid; GBP 19,000 - 21,000; Full time

Benefits offered by this job

Hybrid work in Manchester

AI Activator apprenticeship

Career progression

Job summary

PushON is offering a Technical Support Apprentice role within a full-service eCommerce agency, based in Manchester. You will oversee the service desk, triage tickets, and coordinate with development teams to resolve issues on platforms like Adobe Commerce, Shopify, and Wordpress.

The programme includes AI Activator training, hands-on client work, and a potential full-time position after completion, with a hybrid office setup (Manchester city centre) and structured progression opportunities.

Qualifications

• 5 GCSEs grade A*-C/9-4 or equivalent (including Maths & English)
• Five GCSEs grade A*-C/9-4 or equivalent (including English and Maths)
• Five GCSEs grade A*-C/9-4 or equivalent (including English and Maths)

Responsibilities

• Monitor and respond to support tickets under the guidance of senior team members
• Assist with investigating and resolving website issues
• Help document support requests, solutions, and technical processes
• Learn how to prioritise and manage support tickets effectively
• Communicate professionally with clients and internal teams
• Participate in team meetings and daily stand-ups
• Support testing of website updates and minor changes
• Assist with platform maintenance activities, updates, and security patches
• Learn about Adobe Commerce (Magento) and other eCommerce platforms
• Support wider technical projects as required, including audits and website improvements

Skills

Logical

Education

Five GCSEs including Maths & English

Job description

PushON are a full-service eCommerce agency delivering Adobe Commerce (Magento) implementations and digital marketing solutions to national and international businesses. Established in 2005, PushON have been an Magento (Adobe Commerce) Solution Partner for over a decade.

As a technical support apprentice, you will be responsible for managing the PushON Service Desk, which acts as the primary method for our clients to raise support tickets. Typical tickets will include issue resolution, training, minor feature requests, updates, and security patches on eCommerce platforms such as Adobe Commerce, Shopify and Wordpress. Your role will include ticket triage, managing support operations, overseeing ticket resolution, coordinating with development teams for escalations, and ensuring high levels of customer satisfaction across clients of varying scale and complexity.

This role is ideal for someone starting their career in technology who is eager to learn, enjoys problem-solving, and has a passion for customer service.

You will receive training and support to develop your technical, communication, and organisational skills whilst gaining hands-on experience working with real clients and projects.

Responsibilities:

• Monitor and respond to support tickets under the guidance of senior team members
• Assist with investigating and resolving website issues
• Help document support requests, solutions, and technical processes
• Learn how to prioritise and manage support tickets effectively
• Communicate professionally with clients and internal teams
• Participate in team meetings and daily stand-ups
• Support testing of website updates and minor changes
• Assist with platform maintenance activities, updates, and security patches
• Learn about Adobe Commerce (Magento) and other eCommerce platforms
• Support wider technical projects as required, including audits and website improvements

What We're Looking For:

• A genuine interest in technology and eCommerce
• Strong communication skills, both written and verbal
• Good organisational skills and attention to detail
• A positive attitude and willingness to learn
• Ability to work effectively as part of a team
• Basic IT skills and confidence using computers and online systems
• A customer-focused approach

On top of the requirements listed above, PushOn are also now actively seeking to implement AI into their tech support function. Through the Apprentify apprenticeship, you will be upskilled into developing a strong foundation in AI principles, which will subsequently allow you to play a key role into the introduction of AI into areas of your team at PushOn. This is a fantastic initiative, to provide you with the trust and responsibility to make a real difference to the business during your apprenticeship!

Entry requirements

5 GCSEs grade A* - C/9 - 4 or equivalent (including Maths & English)5 GCSEs grade A*-C/9-4 or equivalent (including English and Maths)5 GCSEs grade A*-C/9-4 or equivalent (including English and Maths)

Skills required

• Logical

Training to be provided

AI Activator:

• Develop the AI champions who will drive adoption across your organisation

AI is transforming the way organisationsoperate, but successful adoption requires more thannew technology. It requires people with the skills toidentifyopportunities, implement AI responsibly and lead change across the business.

The AI Activator apprenticeship develops employees into confident AI practitioners, equipping them with the technical knowledge, practical skills and strategic mindset needed to embed AI into everyday business operations and deliver measurable organisational value.

Ideal for organisations looking to build long-term AI capability from within.

• Develop AI capability that delivers lasting business impact

Unlike short-form AI training, AI Activator provides a structured pathway to developing internal AIexpertise. Through workplace learning, practical projects and expert coaching, learners build the confidence toidentifyAI opportunities, improve business processes, automateworkflowsand support responsible AI adoption across teams.

By the end of the programme, learners become advocates for AI within the organisation, capable of driving innovation, supporting colleagues and helping embed AI into day-to-day business operations.

Things to consider

Hybrid working environment (2 days per week in the office in Manchester city centre)22 days holiday + national holidays + 3 day Christmas shutdownAdditional days holiday for each of the first three years of employment, up to 25 daysAnnual pay reviews based on performanceQuarterly company social events, where the business meet face to face

Potential of a full-time position upon completion of qualification.Tailored progression, with a potential development route such as: Technical Support Apprentice > Junior Technical Support Manager > Technical Support Manager.Nationally recognised qualification: IT Solutions Technician (AI Activator)

Location

At a Glance

Salary:
£ 20000per year

Working week:
Mon-Fri

Duration:
16 Months

Apprenticeship standard:
IT solutions technician (Level 3)