Tech-Savvy Inside Sales Engineer, Europe

Fike Corporation; Cwmbran; On-site; GBP 28,000 - 52,000; Full time

Job summary

Fike Corporation is seeking an Inside Sales Engineer to be the commercial and technical contact for customers and partners across Europe. You will support the sales team and Field Service Engineers with service contracts, maintenance and service interventions.

You will combine technical understanding with commercial skills to ensure our customers receive a fast, professional and high-quality service. Fluent English is required, with additional European languages an advantage.

Qualifications

• Experience in inside sales, sales support or service support.
• Strong communication and commercial skills.
• Fluent in English; additional European languages are an advantage.
• Good IT skills; experience with Salesforce/SFDC is a plus.
• Experience reading electrical and mechanical drawings or working with industrial safety systems is an advantage.

Responsibilities

• Handle and follow up on service requests from customers, sales and Field Service Engineers.
• Prepare quotations based on customer requirements and technical information.
• Proactively follow up quotations by phone, email and video calls.
• Monitor service contracts and maintenance schedules and proactively contact customers when action is required.
• Ensure Field Service Engineers have all the necessary information before an intervention.
• Create and maintain customer contacts, quotations and orders in Salesforce (SFDC).
• Ensure correct follow-up of changes, additional work and any required credit notes.
• Work closely with Regional Sales Managers and Field Service Engineers.
• Contribute to a strong customer-first approach and build long-term customer relationships.

Skills

Inside sales experience

Sales support experience

Strong communication skills

Analytical thinking

English fluent

Education

Bachelor’s degree or equivalent

Tools

Salesforce/SFDC

Job description

Fike Corporation is seeking an Inside Sales Engineer to be the commercial and technical contact for customers and partners across Europe. You will support the sales team and Field Service Engineers with service contracts, maintenance and service interventions.

You will combine technical understanding with commercial skills to ensure our customers receive a fast, professional and high-quality service. Fluent English is required, with additional European languages an advantage.