Tech Bar Engineer

Lockton; Greater London; On-site; GBP 28,000 - 38,000; Full time

Job summary

Lockton in the United Kingdom is seeking a proactive Tech Bar Engineer to join our Technology Service Delivery team, delivering first-line support at the walk-up Tech Bar. You will be the first point of contact for associates with Technology issues.

You'll diagnose common problems on the spot, log incidents in the ITSM system, triage complex issues, and educate colleagues on basic troubleshooting while maintaining a welcoming, efficient Tech Bar environment and delivering exceptional customer

Qualifications

• Experience in a 1st line support or service desk environment.
• Proficiency with Office 365, Windows 11, iOS and Android.
• Excellent customer service and communication skills.
• Ability to work independently and manage multiple walk-up queries.
• Strong problem solving and troubleshooting skills.
• Familiarity with ITSM tools such as ServiceNow or Remedy.
• ITIL Foundation certification is desirable but not essential.

Responsibilities

• Provide 1st line support for walk-up users at the Tech Bar.
• Diagnose and resolve common technical issues on the spot (first-time fixes).
• Triage more complex issues and elevate appropriately.
• Log incidents and service requests accurately in the ITSM system.
• Deliver exceptional customer service and maintain a professional attitude.
• Educate associates on basic troubleshooting and IT best practices.
• Maintain the Tech Bar environment and ensure it is welcoming and efficient.

Job description

Your Responsibilities

We are seeking a proactive and customer-focused Tech Bar Engineer to join our Technology Service Delivery team. This role is pivotal in providing first-line technical support through our walk-up Tech Bar service. You will be the first point of contact for associates experiencing Technology issues, delivering quick resolutions, effective triage, and accurate incident logging.

Your Responsibilities

We are seeking a proactive and customer-focused Tech Bar Engineer to join our Technology Service Delivery team. This role is pivotal in providing first-line technical support through our walk-up Tech Bar service. You will be the first point of contact for associates experiencing Technology issues, delivering quick resolutions, effective triage, and accurate incident logging.

Key responsibilities:

• Provide 1st line support for walk-up users at the Tech Bar.
• Diagnose and resolve common technical issues on the spot (first-time fixes).
• Triage more complex issues and elevate appropriately.
• Log incidents and service requests accurately in the ITSM system.
• Deliver exceptional customer service and maintain a professional attitude.
• Educate associates on basic troubleshooting and IT best practices.
• Maintain the Tech Bar environment and ensure it is welcoming and efficient.

Qualifications

Required skills and experience:

• Strong working knowledge of Office M365, Windows 11, iOS, and Android platforms.
• Experience in a 1st line support or service desk environment.
• Excellent customer service and communication skills, both verbal and written.
• Ability to work independently and manage multiple walk-up queries.
• Good problem solving and troubleshooting skills.
• Familiarity with ITSM tools (e.g., ServiceNow, Remedy) is a plus.
• ITIL Foundation certification is desirable but not essential.