Team Support

National Grid; Telford; On-site; GBP 23,000 - 26,000; Full time

Benefits offered by this job

26 days leave plus bank holidays

Pension with 12% match

Annual Share Save plan

Life assurance

Private healthcare

Employee Assistance Programme

On-site parking

Job summary

National Grid is offering a temporary Team Support role based in Telford. You will handle customer calls, coordinate team activities, manage schedules, and support data entry and invoicing. The role requires strong communication, organisation, and IT skills, with full training provided.

Applicants should have English and Maths GCSE at level C/4 or higher or Functional Skills Level 2. Progression to higher pay may occur after 12 months based on knowledge and performance.

Qualifications

• GCSE English and Maths at C/Level 4 or above (or Functional Skills Level 2).
• Strong customer service and communication skills are essential.
• Able to work effectively in a busy team and meet tight deadlines.
• Proficient with Microsoft Office and internal IT systems.

Responsibilities

• Prepare and coordinate construction/maintenance/replacement work.
• Coordinate team activities and respond to network faults.
• Handle customer enquiries in person, verbally and in writing.
• Assist Team Manager with work programming and data entry.
• Input data into databases and support Field Teams.

Skills

Customer service

Communication

Organisational skills

Time management

Data entry

Team coordination

IT awareness

Education

English GCSE

Maths GCSE

Tools

Microsoft Office

IT systems

Job description

An opportunity is available for a Team Support based at Telford. This is a temporary opportunity until 01 August 2027 (subject to review) and will be office based. Our Team Supports take customer calls on everything from new supplies to faults. It’s a busy and diverse role that will also see you co‑ordinating work projects, teams, Craftspeople and managing all associated administration. This might be applying for permits, raising invoices, inputting data or creating the team schedule for the week. Every day is different in this role, you’ll be relied on by many people and you’ll often be working to tight timescales. So you’ll need to be a good communicator who thrives in a busy environment and can bring excellent organisational skills. Representing the company to customers and our partners, working at the heart of a small close‑knit team also requires lots of initiative and a proactive approach. You will have good keyboard skills and you’ll get full training on all our systems and applications. You will need English and Maths GCSE Grade C/Level 4 or above OR Functional Skills Level 2 or above to apply. Evidence of your qualifications will be required prior to appointment* Progression to a higher salary may be available after 12 months, subject to meeting specified knowledge, skills and competencies. We reserve the right to close this vacancy early should we receive a high volume of suitable applications.

About Us

We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses. National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast‑moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.

Main Responsibilities

• The preparation of construction/maintenance/replacement work, and co‑ordination of team activities.
• The co‑ordination of the team’s response to network faults.
• Responding to customer enquiries both verbally and in writing.
• Assisting the Team Manager with work programming.
• The inputting of data into the appropriate data base as support to the Field Teams.
• Assisting other Team Members as and when required.

The Ideal Candidate

We are seeking an individual with strong customer service and communication skills, who is able to work effectively using their own initiative. The successful candidate will be reliable, well organised, and capable of working as part of a small team, while prioritising tasks in a fast‑paced environment. You will have experience using Microsoft Office and be confident working with IT systems. Full training will be provided on all internal applications, and previous financial experience would be advantageous. You should be able to communicate clearly and professionally, both verbally and in writing, and consistently represent the Company in a positive manner.

About The Company

Joining the UK’s leading electricity distribution business means plenty of career opportunities and well‑deserved recognition. We reward hard work and encourage ambition. So, as well as a competitive salary, you will also benefit from:

• 26 days paid leave plus 8 bank holidays, up to 28 days with continuous service.
• Competitive contributory pension scheme (we double match your contributions up to a maximum of 12%).
• Annual Share Save plan.
• Life assurance - four times annual salary.
• Contributory private healthcare scheme for you and your family.
• Support via our Employee Assistance Programme, including musculoskeletal and physiotherapy services.
• Free on‑site parking at all our main sites.

Things you need to know

• National Grid Electricity Distribution is committed to safeguarding the interests of the Company, colleagues and customers. This role is subject to a satisfactory Barring Service (DBS) check. Depending on the role, different levels of screening and vetting are required. Some roles require a triannual check.
• Note that in most cases, National Grid is unable to offer sponsorship for employment under the UK points‑based immigration system. As such, applicants must have the legal right to work in the UK without requiring sponsorship now or in the future under the UK points‑based immigration system. However, in exceptional circumstances where there is a clear and demonstrable need for specialist skills that cannot be sourced from the local labour market, National Grid may consider offering sponsorship.
• All applications are welcome from candidates who meet these requirements, regardless of race, nationality, or ethnic origin.
• As an equal opportunities employer who is committed to Diversity, Equity and Inclusion, we celebrate individual difference and are actively bringing in more employees from diverse backgrounds to build on our inclusive culture.
• Recruitment correspondence is usually sent by email, please check your email account including spam/junk folders regularly after the closing date.

Contact Details: National Grid
Tel: [phone]
Contact: Stacey Carrington (WP)
Email:[e-mail]