Team Supervisor, Client Delivery (1-year contract)

Labcorp; Harrogate; Remote; GBP 45,000 - 60,000; Full time

Job summary

Labcorp is seeking a remote Team Supervisor, Global Client Delivery to join our Central Labs Services Team in the United Kingdom. The role is a 1-year, remote contract with standard hours, Monday to Friday, and involves leading a multi-disciplinary team to deliver world-class client service.

You will supervise day-to-day operations, manage resources, coach staff, drive continuous improvement, and maintain strong client relationships, while aligning with Labcorp’s global standards and project

Qualifications

• High school diploma or equivalent.
• 3+ years of experience in clinical research in a client facing role.
• 1+ years of experience in Central Laboratory Services.
• 1+ years of experience in coaching or mentoring peers.
• Bachelor's degree in life science, medical, scientific, technical, or laboratory related discipline.
• 1+ years of people leadership experience.

Responsibilities

• Supervise day-to-day operations of the assigned team.
• Coordinate resource allocation and project plans.
• Ensure SOP adherence and review, and monitor performance metrics.
• Grow and develop the team with coaching and evaluations.
• Drive continuous improvement, quality, and productivity within the team.
• Lead client relationship activities and adapt to client needs.

Skills

Client relationship management

Coaching/mentoring

English fluency

Communication skills

Education

Bachelor's degree in life science or related discipline

High school diploma or equivalent

Job description

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world's most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you'll have the opportunity to do meaningful work, grow your career and make a real impact on people's health around the world. Together, we're improving health and improving lives.

Labcorp is seeking a remote Team Supervisor, Global Client Delivery, to join our Central Labs Services Team in the United Kingdom.

Work schedule

1-year temporary contract.

Monday to Friday.

Standard hours.

Job Responsibilities

• Supervise the day-to-day operations of the assigned customer or functional team members:
  • Ensure appropriate resource allocation to successfully implement and execute project plans.
  • Manage workload balance within assigned teams and participate in resource management across global teams.
  • Ensure consistent implementation, use, and review of SOPs.
  • Coordinate and monitor progress to ensure the achievement of team goals.
  • Implement, monitor, and report performance metrics and take corrective action when appropriate.
  • Effective and timely adherence to management communications, meetings and procedures.
  • Participate in departmental strategy execution.
• Grow and develop your team including:
  • Ensure the development of a competent workforce to meet growth plans within budget.
  • Establish and monitor performance objectives for assigned direct reports and take corrective action where appropriate.
  • Complete thorough, timely, and well-documented performance evaluations.
  • Responsible for the activities and outcomes of direct reports, taking corrective actions where appropriate.
• Instill and manage a culture of continuous improvement, quality, and productivity:
  • Responsible for monitoring and tracking resolution of all customer complaints, issues, and concerns related to the team’s responsibilities. Manage and ensure the resolution of such instances in collaboration with leadership.
  • Ensure issues are documented and leveraged to prevent repeated occurrence.
  • Leverage expertise by ensuring the breadth of experiences and liaison network are leveraged.
  • Ensure all services failures are identified, tracked, and resolved in a timely manner. Take preventative action to ensure that the same service failure does not occur again.
• Ensure the team and department deliver on customer commitments in accordance with World Class Project Management and Service Excellence:
  • Ensure best practices are applied within the team regarding budget and risk management.
  • Ensure systems are updated to accurately reflect workload, timelines, etc.
  • Lead client relationship activities; adapt depending on specific client needs.
  • Ensure management of team and/or customer milestones and proactive communication with customers.
  • Proactively consult with customers regarding the impact of their decisions. Seek to understand their true needs and how Labcorp can best deliver to their needs.
  • Understand how each customer defines success and tailor processes and interpersonal approach to best meet customer needs, while balancing the advantages of global consistency.
• Effectively collaborate with others and work across boundaries as necessary:
  • Assist leadership in managing and supervising the day-to-day operations of the team.
  • Work with the appropriate Business Development Directors to understand the culture and evolving needs of customers.
  • Work across CLS functions and Business Units to remove barriers and optimize client delivery consistently.
• Central mentoring / coaching :
  • Lead centralized onboarding, mentoring, and coaching for Study Design Leads through their development journey across all Lead pharma client teams
  • Facilitate cross-team mentoring groups and learning communities.
  • Create a trusted environment that promotes collaboration, networking, and continuous learning.
  • Other duties as assigned.

Minimum Qualifications

• High school diploma or equivalent
• 3 or more years of experience in clinical research in a client facing role
• 1 or more years of experience in Central Laboratory Services
• 1 or more years of experience in coaching or mentoring peers

Preferred Qualifications

• Bachelor's degree in life science, medical, scientific, technical, or laboratory related discipline
• 1 or more years of people leadership experience

Additional Job Standards

• Fluency in English
• Demonstrates advanced customer service expertise and a strong commitment to client satisfaction
• Delivers excellent written, verbal, and interpersonal communication
• Brings strong planning, organizational, and analytical problem-solving capabilities
• Proven ability to drive continuous improvement and enhance operational efficiency
• Shows a high degree of initiative and thrives in collaborative team environments
• Experienced in team building, influencing stakeholders, and resolving conflicts effectively
• Maintains a consistent record of successfully completing projects and meeting objectives
• Applies strong change-management skills to guide teams through evolving priorities

In this position, you will be responsible for the coordination and management of an assigned team with a single or multi-functional area to ensure the successful implementation of the strategy, structures, processes, and metrics of the team all while ensuring customer satisfaction. The Supervisor is also accountable for enabling operational delivery, quality and efficiency, and continuously developing innovative solutions for team and customer success.

Labcorp Is Proud To Be An Equal Opportunity Employer

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

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