Remote Team Lead — Global Client Delivery

Labcorp; Harrogate; Remote; GBP 45,000 - 65,000; Full time

Job summary

Labcorp is seeking a remote Team Supervisor, Global Client Delivery to join our Central Labs Services Team in the United Kingdom. The role focuses on supervising day-to-day operations, resource planning, and ensuring SOP adherence to deliver high-quality client service.

You will mentor staff, drive performance metrics, manage client relationships, and collaborate across global teams to optimize delivery while maintaining a culture of continuous improvement.

Qualifications

• High school diploma or equivalent
• 3 or more years of experience in clinical research in a client facing role
• 1 or more years of experience in Central Laboratory Services
• 1 or more years of experience in coaching or mentoring peers

Responsibilities

• Supervise the day-to-day operations of the assigned customer or functional team members: Ensure appropriate resource allocation to successfully implement and execute project plans.
• Manage workload balance within assigned teams and participate in resource management across global teams.
• Ensure consistent implementation, use, and review of SOPs.
• Coordinate and monitor progress to ensure the achievement of team goals.
• Implement, monitor, and report performance metrics and take corrective action when appropriate.
• Effective and timely adherence to management communications, meetings and procedures.
• Participate in departmental strategy execution.
• Grow and develop your team including: Ensure the development of a competent workforce to meet growth plans within budget. Establish and monitor performance objectives for assigned direct reports and take corrective action where appropriate. Complete thorough, timely, and well-documented performance evaluations. Responsible for the activities and outcomes of direct reports, taking corrective actions where appropriate.
• Instill and manage a culture of continuous improvement, quality, and productivity: Responsible for monitoring and tracking resolution of all customer complaints, issues, and concerns related to the team’s responsibilities. Manage and ensure the resolution of such instances in collaboration with leadership. Ensure issues are documented and leveraged to prevent repeated occurrence. Leverage expertise by ensuring the breadth of experiences and liaison network are leveraged. Ensure all services failures are identified, tracked, and resolved in a timely manner. Take preventative action to ensure that the same service failure does not occur again.
• Ensure the team and department deliver on customer commitments in accordance with World Class Project Management and Service Excellence: Ensure best practices are applied within the team regarding budget and risk management. Ensure systems are updated to accurately reflect workload, timelines, etc.
• Lead client relationship activities; adapt depending on specific client needs. Ensure management of team and/or customer milestones and proactive communication with customers. Proactively consult with customers regarding the impact of their decisions. Seek to understand their true needs and how Labcorp can best deliver to their needs. Understand how each customer defines success and tailor processes and interpersonal approach to best meet customer needs, while balancing the advantages of global consistency.
• Effectively collaborate with others and work across boundaries as necessary: Assist leadership in managing and supervising the day-to-day operations of the team. Work with the appropriate Business Development Directors to understand the culture and evolving needs of customers. Work across CLS functions and Business Units to remove barriers and optimize client delivery consistently.
• Central mentoring / coaching : Lead centralized onboarding, mentoring, and coaching for Study Design Leads through their development journey across all Lead pharma client teams Facilitate cross-team mentoring groups and learning communities. Create a trusted environment that promotes collaboration, networking, and continuous learning.
• Other duties as assigned.

Skills

Team leadership

Client-facing experience

Coaching/mentoring

Resource planning

Education

High school diploma

Bachelor’s degree in life science or related field

Job description

Labcorp is seeking a remote Team Supervisor, Global Client Delivery to join our Central Labs Services Team in the United Kingdom. The role focuses on supervising day-to-day operations, resource planning, and ensuring SOP adherence to deliver high-quality client service.

You will mentor staff, drive performance metrics, manage client relationships, and collaborate across global teams to optimize delivery while maintaining a culture of continuous improvement.