Team Member - Front of House

Fortnum & Mason; Bicester; On-site; GBP 12,000 - 19,000; Part time

Benefits offered by this job

Competitive hourly rate + bonus

28 days holiday + special days

Store & restaurant discounts

Pension scheme

Career development

5-year extra annual leave gifts

Job summary

Fortnum & Mason in the Kiosk at Bicester Village is seeking enthusiastic Waiters to deliver exceptional service. Prepare and serve a variety of hot and cold beverages and food, greeting guests with warmth and care, and ensuring high standards of cleanliness and food safety.

Join a heritage brand offering a competitive hourly rate, discretionary bonus, generous holiday allowance, store and restaurant discounts, pension and career development opportunities.

Qualifications

• Previous experience in a barista or waiter role within a premium or high-volume environment.
• A passion for coffee, tea, and delivering outstanding service.
• Ability to work under pressure and remain calm in a fast-paced setting.
• Flexibility to work varied shifts including weekends and holidays.
• Commitment to inclusivity and delivering exceptional guest experiences.

Responsibilities

• Prepare and serve a variety of hot and cold beverages and food options to the highest standards.
• Deliver exceptional customer service with warmth, efficiency, and professionalism; ensure compliance with food safety and allergen procedures.
• Support stock control, replenishment, and visual presentation of the café area; work collaboratively with the wider team to ensure smooth daily operations.

Skills

Customer service

Communication skills

Positive attitude

Teamwork

Flexibility

Job description

At Fortnum & Mason, we’ve been delighting customers with extraordinary experiences since 1707. From our world-famous hampers to our exquisite teas and fine foods, every product tells a story of heritage, quality, and craftsmanship.

Previous experience in a barista or waiter role within a premium or high-volume environment. A passion for coffee, tea, and delivering outstanding service. Strong communication skills and a positive, can‑do attitude. Ability to work under pressure and remain calm in a fast‑paced setting. Flexibility to work varied shifts including weekends and holidays. We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.

We are looking for enthusiastic, customer-focused Waiters to join our team at our Kiosk in Bicester Village. This is a fantastic opportunity to deliver exceptional service, create memorable experiences, and bring a touch of Fortnum's magic to every guest interaction.

Why Work For Us:

• Competitive hourly rate + discretionary annual bonus
• 28 days' holiday + a day off for your birthday and 5 extra wellbeing days
• Up to 40% store and restaurant discounts
• Matched pension scheme and access to STREAM reward app for discounts on major retailers
• Career development opportunities across our iconic brand
• And because we value your service with us, we give you additional annual leave and incredible gifts once you've been with us for 5 years

What You'll Do:

• Prepare and serve a variety of hot and cold beverages and food options to the highest standards
• Deliver exceptional customer service with warmth, efficiency, and professionalism - Ensure compliance with food safety, health & safety, and allergen procedures
• Support stock control, replenishment, and visual presentation of the café area - Work collaboratively with the wider team to ensure smooth daily operations