Team Member

Harri; Nottingham; On-site; GBP 12,000 - 17,000; Full time

Job summary

Nottingham Winter Wonderland is seeking enthusiastic, reliable Team Members to help create a safe, welcoming experience for guests from arrival to departure. Roles span front of house, customer service, bars and guest areas, with shifts across operation areas during the festive season.

Join a large event team for a fast-paced seasonal environment on site in Nottingham, with flexible hours from mid‑November to end‑December 2026.

Qualifications

• Friendly, approachable and confident when interacting with members of the public.
• Reliable, punctual and committed to delivering a great guest experience.
• Positive, can-do attitude and willingness to help wherever needed.
• Strong communication and interpersonal skills.
• Able to stay calm and professional in a busy environment.

Responsibilities

• Welcoming guests with a friendly, positive and professional attitude.
• Providing excellent customer service throughout the event.
• Assisting guests with questions, directions, information and general enquiries.
• Supporting the smooth operation of bars, food delivery and drink areas and other guest facilities.
• Serving drinks and other products safely, efficiently and professionally where required.
• Replenishing stock and maintaining clean, organised service areas.
• Maintaining high standards of cleanliness across the event site.
• Responding promptly to spillages and other operational issues.
• Supporting queues and managing guest flow where required.
• Creating a safe, welcoming environment for all guests.

Skills

Customer service

Hospitality

Teamwork

Communication

Flexibility

Job description

About the Role

Nottingham’s Winter Wonderland is back for 2026, bringing festive fun, entertainment, food, drink and unforgettable experiences to the heart of the city.

We’re looking for enthusiastic, reliable and friendly people to join our Winter Wonderland Team and help bring the event to life.

As a Winter Wonderland Team Member, you’ll play an important role in creating a safe, welcoming and memorable experience for every guest. Working as part of a large event team, your role may include working across front of house, customer service, bars, guest areas, cleaning and general event operations, depending on the needs of the event.

No two shifts will necessarily be the same. You’ll work alongside colleagues across the site to keep the event running smoothly, maintain high standards and ensure our guests have a fantastic time from the moment they arrive until they leave.

Principal Responsibilities

• Welcoming guests with a friendly, positive and professional attitude
• Providing excellent customer service throughout the event
• Assisting guests with questions, directions, information and general enquiries
• Supporting the smooth operation of bars, food delivery and drink areas and other guest facilities
• Serving drinks and other products safely, efficiently and professionally where required
• Replenishing stock and maintaining clean, organised and well‑presented service areas
• Maintaining high standards of cleanliness across the event site, including guest and staff areas
• Responding promptly to spillages, cleaning requirements and other operational issues
• Supporting queues and managing guest flow where required
• Helping to maintain a safe, welcoming and enjoyable environment for all guests
• Following all Health & Safety, safeguarding, licensing and operational procedures
• Reporting any incidents, hazards, maintenance issues or guest concerns to the appropriate team member
• Working collaboratively with colleagues across all areas of the event
• Supporting the wider event team with general operational duties as required
• Representing Nottingham Winter Wonderland and Mellors Group in a friendly and professional manner at all times
• Ensuring the event site remains clean, safe and ready for guests throughout every shift

Who we’re looking for

• Friendly, approachable and confident when interacting with members of the public
• Reliable, punctual and committed to delivering a great guest experience
• A positive, can‑do attitude and willingness to get involved wherever needed
• Strong communication and interpersonal skills
• Able to remain calm and professional in a busy, fast‑paced environment
• Comfortable working as part of a large team
• Flexible and willing to work across different areas of the event
• Excellent attention to detail and pride in maintaining high standards
• Previous experience in customer service, hospitality, events, retail or similar environments is desirable but not essential
• Previous bar or hospitality experience is desirable for roles involving alcohol service
• A strong awareness of Health & Safety and the importance of maintaining a safe environment
• Willingness to work outdoors and in a busy seasonal event environment

Work Schedule

• Variable hours depending on operational requirements
• Flexible availability required throughout the event period
• Weekend, evening and bank holiday availability will be required
• Shifts may vary depending on the area of the event you are working in
• Team members may be required to work across different areas of the event during their employment

Operational Dates

12 November 2026 – 31st December 2026

Exact operational dates and shift patterns will be confirmed as part of the recruitment process.

Why join Nottingham Winter Wonderland?

You’ll be joining the team behind one of Nottingham’s most anticipated seasonal events, helping to create the festive atmosphere that brings thousands of guests into the city each year.

Whether you’re welcoming guests, serving drinks, keeping the site looking its best, answering questions or helping behind the scenes, every member of the team plays a part in making Winter Wonderland happen.

It’s a fast-paced environment where you’ll work alongside a friendly event team, meet people from all walks of life and be part of creating memorable experiences for families, friends and visitors throughout the festive season.

If you’re friendly, hardworking and ready to get stuck in, we’d love to have you join the Nottingham Winter Wonderland team for 2026.