Customer Service Assistant (Games)

HB Leisure Ltd.; Greater London; On-site; GBP 12,000 - 21,000; Full time

Benefits offered by this job

Daily bonuses

Employee benefits access

Full training provided

Global placement opportunities

Job summary

HB Leisure Ltd. in London is hiring Customer Service Assistants to operate a skilled games kiosk at Winter Wonderland Hyde Park, delivering fun experiences to guests in a festive, outdoor setting.

You will handle cash and card transactions, engage with visitors of all ages, and join a training program that opens paths to future HB Leisure opportunities across global sites.

Qualifications

• Outgoing, customer-focused individuals with a flair for entertainment.
• Clear communication and friendly guest interaction are essential.
• Ability to handle cash and card transactions accurately.
• Willingness to work outdoors in a festive, fast-paced environment.

Responsibilities

• Operate and manage a skilled games kiosk in a high-energy, festive environment.
• Engage with guests of all ages, ensuring a fun and memorable experience.
• Maintain a warm and welcoming atmosphere throughout the event.
• Handle transactions and prize distribution with confidence and cheer.

Skills

Customer service

Communication skills

Cash handling

Face-to-face interaction

Job description

Join the Magic at Winter Wonderland Hyde Park!

Are you ready to be part of London’s most iconic festive experience? HB Leisure is once again bringing the thrill of skilled games to the heart of Winter Wonderland Hyde Park, and we’re looking for enthusiastic, energetic individuals to join our team as Customer Service Assistants.

Location: Hyde Park, London

Dates: 18th November 2026 - 3rd January 2027

Full Time & Part Time Positions Available!

As a Customer Service Assistant, you will:

• Operate and manage a skilled games kiosk in a high-energy, festive environment
• Engage with guests of all ages, ensuring a fun and memorable experience
• Maintain a warm and welcoming atmosphere throughout the event
• Handle transactions and prize distribution with confidence and cheer

What we’re looking for:

• Outgoing, customer-focused individuals with a flair for entertainment
• A passion for hospitality and creating joyful moments
• Ability to thrive in a fast-paced, outdoor winter setting
• Ability to handle both cash and card transactions
• Clear communication skills

What’s in it for you:

• Exciting Winter Placement Opportunity at one of London’s most visited seasonal attractions
• Competitive rates of pay
• Daily bonus opportunities
• Exclusive access to retail discounts and wellbeing resources via our Employee Benefits Platform
• Full training provided — no prior experience needed
• Opportunities for future placements across HB Leisure’s global sites, including USA, Europe, Dubai, Saudi Arabia, Australia and more

Don’t miss your chance to be part of the festive magic.