Seasonal Guest Experience Team Member

Harri

Nottingham

On-site

GBP 12,000 - 17,000

Full time

2 days ago

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Job summary

Nottingham Winter Wonderland is seeking enthusiastic, reliable Team Members to help create a safe, welcoming experience for guests from arrival to departure. Roles span front of house, customer service, bars and guest areas, with shifts across operation areas during the festive season.

Join a large event team for a fast-paced seasonal environment on site in Nottingham, with flexible hours from mid‑November to end‑December 2026.

Qualifications

Friendly, approachable and confident when interacting with members of the public.
Reliable, punctual and committed to delivering a great guest experience.
Positive, can-do attitude and willingness to help wherever needed.
Strong communication and interpersonal skills.
Able to stay calm and professional in a busy environment.

Responsibilities

Welcoming guests with a friendly, positive and professional attitude.
Providing excellent customer service throughout the event.
Assisting guests with questions, directions, information and general enquiries.
Supporting the smooth operation of bars, food delivery and drink areas and other guest facilities.
Serving drinks and other products safely, efficiently and professionally where required.
Replenishing stock and maintaining clean, organised service areas.
Maintaining high standards of cleanliness across the event site.
Responding promptly to spillages and other operational issues.
Supporting queues and managing guest flow where required.
Creating a safe, welcoming environment for all guests.