Team Member

Incipio Group; London Borough of Hammersmith and Fulham; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Internal promotions

Free mental health therapy

Referral bonus

Career development

50% food & drink discount

Diversity programme

Awards for team achievements

Staff socials and Incipio FC

Incentive trips

Enhanced parental leave

Job summary

Incipio Group is seeking enthusiastic Team Members to help create vibrant atmospheres across our venues in London and surrounding areas. You will work with front-of-house and kitchen teams to deliver memorable guest experiences and drive sales with energy and a positive attitude.

Join a dynamic hospitality group that values internal promotion, personal growth, and a strong team culture. You’ll engage in our learning programmes, enjoy staff events, and benefit from perks like staff discounts and

Qualifications

• Vibrant and energetic individuals with a passion for hospitality.
• Discipline for exceptional standards in service.
• Natural affinity with guests and busy environments.

Responsibilities

• Drive positive guest feedback and hit weekly targets set by management.
• Work at pace with energy, tackle tasks promptly.
• Enhance venue atmosphere through music, lighting, and temperature coordination.
• Collaborate with front-of-house and kitchen teams to deliver exceptional guest experiences.
• Contribute to achieving sales targets and support teammates to do the same.
• Deliver services to high standards, proactively driving sales under management guidance.
• Ensure guests receive the best experience and are looked after safely in venues and on departure.
• Complete compliance e-learning within 2 weeks of starting.
• Deliver products to spec, perform spec tests, and learn new menu items when required.
• Maintain a fun, welcoming vibe for guests and staff alike.

Skills

Vibrant and energetic

Guest interaction

Problem solving

Team collaboration

Ambience enhancement

Sales targets mindset

Customer service excellence

Job description

Incipio curates beautiful spaces with vibrant atmospheres for great times.

Team Members at Incipio are key parts of our team, and our management teams will empower you to grow in your role, working with you on your hospitality skills and product knowledge, striving to be the best version of yourself. Our Team Members bring our beautiful venues to life, curating vibrant atmospheres for great times.

BENEFITS + BEST BITS

• Tronc paid fairly and equally
• 60% of our management teams have been promoted internally.
• Mental Maintenance: Therapy for free
• Referral Bonus: refer a friend and once they have passed their probation you receive a bonus
• Career support and opportunities to develop within the Career Pathway, expanding in your role as the business grows
• Company awards to celebrate team and regular events
• Incipio FC + Seasonal Socials
• Incentive trips sponsored by Brands (Think Wine trips to Portugal and Ski Trips to France)
• Enhanced Maternity, Paternity and Adoption leave
• 50% discount for food and drink in all Incipio venues
• Award winning Learning & Development programmes
• Sunday Times Best Places to Work Employer
• Award winning Diversity Programme

WHAT YOU’LL BE GETTING UP TO

• Have a passion for all things hospitality, driving positive feedback and achieving a target set by your management team each week.
• You work at pace with energy, always looking for the next task that can be completed.
• You proactively work to enhance the atmosphere of your venue, including music, lighting and temperature and communicate this with your management team.
• You work closely with your front of house and kitchen teams to deliver an exceptional experience for our guests on every shift.
• You actively achieve sales targets set by your management team and support other team members to do the same.
• Everything you deliver is to the highest service standards, proactively driving sales and following the lead of your management team.
• You ensure our guests are shown the best possible experience and are looked after safely when in our venues and when leaving.
• You actively complete your compliancy e-learning within 2 weeks of starting to ensure you are safe in the workplace.
• You deliver our products to spec, complete spec tests and take and learn new drinks and food menu dishes when required.
• Having fun, laughing and giving good vibes

WHAT WE’RE LOOKING FOR

• You positively represent yourself, your team and Incipio, day by day through your actions, tasks, and responsibilities.
• Vibrant + energetic individuals
• A discipline for exceptional standards
• Problem solvers; people who thrive from completing tasks and always find a way through a problem
• A natural with guests, someone who enjoys interaction and busy environments.
• Friendliness and approachability
• A genuine desire to deliver a great experience to our guests and form brilliant teams.

Incipio & Inclusivity

We’re all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That’s why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We’ve got you!