Team Member

Greggs PLC; Larkhill; On-site; GBP 24,000 - 31,000; Full time

Benefits offered by this job

Weekly pay

Discount up to 50%

Free hot drinks on shift

Paid breaks

Profit share 10%

Health & wellbeing app

Growing holiday entitlement

Colleague share plans

Pension 7% match

Employee assistance app

Long service awards

Savings & discounts

Job summary

Greggs plc is looking for a Shift Manager to lead the shop when the Manager isn't around, ensuring excellent customer service and smooth operations across in-shop, delivery, Click + Collect and drive-thru channels.

You will motivate the team, prepare products, manage ovens, and maintain shop standards while fostering an inclusive culture. Prior supervisory experience in a customer-focused environment is valued. Weekly pay and comprehensive benefits are offered.

Qualifications

• Previous team supervisory experience in a similar, customer‑focused environment.
• Ability to lead by example and motivate a diverse team.
• Strong customer service focus with a passion for delivering exceptional experience.

Responsibilities

• Inspire the team to deliver great results and maintain shop standards.
• Lead by example; serve customers quickly and with a friendly approach.
• Prepare products (sandwiches) and manage ovens during shifts.
• Ensure displays are stocked and shop remains clean and presentable.
• Demonstrate reliability and natural leadership during shifts.

Skills

Team leadership

Customer service

Supervisory experience

Flexible availability

Job description

Join us as a Shift Manager and you'll be part of a team that loves putting customers first. As part of the management team, you'll be responsible for looking after the shop when the Manager isn't around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online. While no two shifts will be the same, during a typical shift you can expect to:

• Inspire the team to deliver amazing results and maintain the excellent standards of the shop
• Lead by example and serve our customers in a fast and friendly manner
• Prepare our much-loved products, including making sandwiches and managing the ovens
• Ensure our displays are fully stocked at all times, with plenty of choice available for our customers
• Keep the shop looking clean, tidy and presentable
• You’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service.

You’ll also be supportive of an inclusive culture - recognising and valuing that difference is good.

If you've got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you.

If you meet the availability requirements for the role,

• Competitive pay paid weekly
• Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
• Free hot drinks for you to enjoy while on shift
• Paid breaks allowing you to recharge your batteries
• We share 10% of all our profits with our colleagues
• Health and Wellbeing App providing Remote GP and Physiotherapy services
• Holiday entitlement that grows as your career grows with us
• Colleague share plans to help you invest and save for your future
• Pension scheme to help you plan for your future. We'll match your contributions up to 7%
• Confidential employee assistance app and helpline to help with your wellbeing
• Long service awards celebrating key milestones in your career
• Savings and discounts for your everyday shopping, leisure and wellbeing