Team Member

Greggs plc; Baldock; On-site; GBP 19,000 - 25,000; Full time

Benefits offered by this job

Competitive weekly pay

Colleague discount up to 50%

Free hot drinks on shift

Paid breaks

Profit sharing 10%

Health & Wellbeing App (Remote GP & PT

Holiday entitlement grows with tenure

Colleague share plans

Pension scheme with up to 7% match

Employee assistance app

Long service awards

Savings and discounts

Job summary

Greggs plc in Baldock is seeking a proactive Shift Manager to lead the shop when the Store Manager is away. You’ll engage the team, drive sales, and ensure fast, friendly service across in-store, delivery, and Click + Collect channels.

You’ll oversee product prep, maintain displays, manage ovens, and keep the shop clean and welcoming. A passion for customer service and previous supervisory experience in a fast-paced retail environment are key.

Qualifications

• Previous supervisory experience in a customer-focused retail environment.
• Ability to lead a team and drive performance during busy periods.
• Strong attention to detail and a proactive attitude toward shop standards.

Responsibilities

• Inspire the team to deliver excellent results and uphold shop standards.
• Lead by example and deliver fast, friendly service to customers.
• Oversee product preparation, including sandwiches and oven management.
• Ensure displays are fully stocked with a wide range of products.
• Keep the shop clean, tidy and presentable at all times.

Skills

Leadership

Customer service

Team motivation

Operations

Job description

Join us as a Shift Manager and you'll be part of a team that loves putting customers first. As part of the management team, you'll be responsible for looking after the shop when the Manager isn't around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online. While no two shifts will be the same, during a typical shift you can expect to:

• Inspire the team to deliver amazing results and maintain the excellent standards of the shop
• Lead by example and serve our customers in a fast and friendly manner
• Prepare our much-loved products, including making sandwiches and managing the ovens
• Ensure our displays are fully stocked at all times, with plenty of choice available for our customers
• Keep the shop looking clean, tidy and presentable

You'll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service.

You'll also be supportive of an inclusive culture - recognising and valuing that difference is good. If you've got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you.

• Competitive pay paid weekly
• Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
• Free hot drinks for you to enjoy while on shift
• Paid breaks allowing you to recharge your batteries
• We share 10% of all our profits with our colleagues
• Health and Wellbeing App providing Remote GP and Physiotherapy services
• Holiday entitlement that grows as your career grows with us
• Colleague share plans to help you invest and save for your future
• Pension scheme to help you plan for your future. We'll match your contributions up to 7%
• Confidential employee assistance app and helpline to help with your wellbeing
• Long service awards celebrating key milestones in your career
• Savings and discounts for your everyday shopping, leisure and wellbeing