Shift Manager

Greggs Plc; Latton Bush; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Weekly pay

Colleague discount 50%

Free hot drinks on shift

Paid breaks

Profit sharing: 10% of profits

Job summary

Greggs Plc is seeking a Shift Manager to lead the shop in the absence of the Store Manager. You will motivate the team, ensure excellent customer service, and manage day-to-day shop operations across in-store, delivery, Click + Collect and drive-thru channels.

Responsibilities include guiding the team, serving customers quickly, preparing food, maintaining stock levels, and keeping the shop clean and presentable. Previous supervisory experience in a customer-focused environment is desired.

Qualifications

• Demonstrated leadership abilities and team supervision experience.
• Experience in a customer-focused environment is essential.
• Strong customer service mindset and problem-solving skills.

Responsibilities

• Inspire and lead the shop team to deliver excellent service.
• Serve customers quickly and courteously on shift.
• Prepare products and manage ovens as required.
• Keep displays stocked and shop clean and presentable.
• Support the store manager and cover shifts when needed.

Skills

Leadership

Team supervision

Customer service

In-store operations

Tools

POS systems

Job description

Join us as a Shift Manager and you'll be part of a team that loves putting customers first. As part of the management team, you'll be responsible for looking after the shop when the Manager isn't around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online. While no two shifts will be the same, during a typical shift you can expect to:

• Inspire the team to deliver amazing results and maintain the excellent standards of the shop
• Lead by example and serve our customers in a fast and friendly manner
• Prepare our much-loved products, including making sandwiches and managing the ovens
• Ensure our displays are fully stocked at all times, with plenty of choice available for our customers
• Keep the shop looking clean, tidy and presentable

You’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service. You’ll also be supportive of an inclusive culture - recognising and valuing that difference is good. If you’ve got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you.

Benefits

• Competitive pay paid weekly
• Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
• Free hot drinks for you to enjoy while on shift
• Paid breaks allowing you to recharge your batteries
• We share 10% of all our profits with our colleagues
• Health and Wellbeing App providing Remote GP and Physiotherapy services
• Holiday entitlement that grows as your career grows with us
• Colleague share plans to help you invest and save for your future
• Pension scheme to help you plan for your future. We’ll match your contributions up to 7%
• Confidential employee assistance app and helpline to help with your wellbeing
• Long service awards celebrating key milestones in your career
• Savings and discounts for your everyday shopping, leisure and wellbeing