Team Member

The Gatehouse; Greater London; On-site; GBP 1,653,120 - 2,204,160; Full time

Benefits offered by this job

Competitive hourly rate

Tronc

Sunday Times Top 100 Company

Discounts across pubs, bars and venues

Complimentary meals during shift

Cycle to work scheme

Employee Assistance Programme (EAP)

Birthday day off

Job summary

The Gatehouse in Highgate is seeking an experienced FOH Team Member to join our lively pub, restaurant and beer garden. You’ll welcome guests, take orders, and deliver attentive service in a vibrant setting renowned for seasonal British food with a Spanish influence.

Join a friendly, award-winning company with clear training paths, staff discounts, complimentary meals on shift, and team social events. Be part of a place that values warmth, energy and a strong guest experience.

Qualifications

• Passionate about delivering outstanding, guest-first service.
• Willingness to learn quickly and take initiative.
• Thrives in a high-energy venue with a positive attitude.
• Ambition to grow within a rapidly expanding, award-winning company.

Responsibilities

• Welcome guests with warmth, take orders with a smile, and ensure a smooth guest journey.
• Deliver polished service and leave guests feeling special.
• Stay calm and positive in a busy environment.
• Collaborate with the team to reflect the brand in every interaction.
• Embrace learning and take on new responsibilities as you progress.

Skills

Guest service

Quick learner

Team player

Community minded

Grow with company

Job description

The Gatehouse in Highgate is currently looking for an experienced FOH Team Member to join the team.

The Gatehouse is an independent local pub, restaurant and beer garden, located in the picturesque heart of Highgate Village. Under the watchful eye of our head chef Chris Payne, our focus lies on quality seasonal British food with a strong Spanish influence, sourced from the finest producers and suppliers. Every Sunday we serve up the best roasts in Highgate. Behind the bar you’ll find an excellent range of local and continental craft beer and cask ale, an impressive global wine list and classic cocktails. Join us for lunch or dinner, grab a coffee or just roll in for a few pints - we are open seven days a week.

You Are:

• Passionate about delivering outstanding, guest-first service
• A quick learner who takes initiative and brings big personality (we’re proud to be part of the community, authentic, and celebrate individuality)
• Thriving in a high-energy venue with a fun-loving, supportive team
• Keen to grow and develop within a fantastic, award-winning company
• Ready to level up and build your career in a rapidly expanding, versatile business

What You’ll Do:

• Welcome guests with warmth, take orders with a smile, and ensure a smooth, memorable guest journey
• Anticipate needs, deliver polished service, and leave guests feeling special
• Stay cool and positive in a busy, high-energy environment
• Collaborate with the team to reflect our brand in every interaction
• Embrace learning and take on new responsibilities as you progress

What's in it for me:

• Competitive rate per hour + tronc
• Work for a Sunday Times Top 100 Company
• Clear pathways for training and career advancement—your growth matters!
• Discounts across all our pubs, bars, and restaurants—treat yourself!
• Work with the freshest seasonal produce—bring those flavours to life!
• Company and team trips, regular socials and incentives—let’s explore!
• Experience a lively, family-oriented atmosphere—where fun meets food!
• Complimentary meals during your shift—because who doesn’t love a good bite?
• Employee Assistance Programme (EAP) for your wellbeing—your happiness counts!
• Fantastic referral scheme with rewards ofup to £1000—bring your friends!
• Celebrate your birthday with a day off on us—party time!
• Cycle to work scheme for a greener commute—let’s pedal towards a better planet!

If you’re ready to bring energy, warmth, and a can-do attitude to our floor, apply now. Tell us what you’d bring to our team and why you’re excited about growing with a fast-moving, award-winning company.