Team Member

Kings Gym Chessington; Ewell; On-site; GBP 14,000 - 20,000; Full time

Benefits offered by this job

Free KG membership

Discount on supplements and Kings mer­

Fantastic career opportunities

Mental health support with Carefirst

Job summary

Kings Gym Chessington is seeking a Fitness Personnel to oversee the fitness facility during shifts and uphold a welcoming, clean environment for all members. You will interact with members, handle queries, promote services, and supervise the gym floor with attention to safety and policy adherence.

The role requires previous class instructor experience, a strong customer-service mindset, and flexible working hours across seven days.

Qualifications

• Strong commitment to customer service.
• Previous class instructor experience is essential.
• Ability to supervise gym floor and maintain safety and cleanliness.

Responsibilities

• Provide customer service: interact with members, assist queries, sell merchandise, upgrade memberships, educate on equipment use.
• Keep the fitness area clean and organized; arrange weights and equipment; communicate with members to maintain tidiness; disinfect equipment and perform simple checks.
• Actively supervise the gym floor with regular floor checks.
• Maintain a clean workspace behind the counter.
• Uphold Kings Gym policies in conflict situations with members and staff.
• Handle opening/closing procedures of the fitness floor and cardio areas.
• Attend mandatory meetings and team training sessions.
• Promote current facilities and programs as directed by management.
• Maintain high performance standards in daily tasks.
• Communicate clearly with members and emergency services when needed.
• Follow all Kings Gym guidelines and requests from leadership.

Skills

Customer service

Class instruction

Job description

Job Title: Fitness Personnel Reports to: General Manager

Salary: £12.21 per hour

Purpose

This position is responsible for the oversight and supervision of the fitness facility at Kings Gym during assigned shifts. The successful candidate will be able to resolve day-to-day operational issues using effective critical thinking and decision-making skills, while maintaining a clean, safe and welcoming environment for all members of the Kings Gym community.

A strong commitment to customer service is essential, supporting members in achieving their long-term fitness goals and ensuring a positive experience within the gym. Previous class instructor experience is also essential, as delivering fitness classes will form a key part of the role.

Duties and Responsibilities include, but are not limited to:

• Provide customer service though: interacting with members, assisting with queries, selling merchandise, upgrading memberships, educating participants on how to use equipment, and answering questions.

• Ensure the fitness area remain clean and organised; organise loose weights, weight plates, and bars on the gym floor and communicate with members to keep the facility tidy. Disinfect and clean equipment and complete simple maintenance checks.

• Actively supervise the gym floor, completing regular floor checks.

• Maintain a clean and tidy workspace behind the counter.

• Act in a professional manner by upholding Kings Gym policy when involved in conflict management with members and staff.

• Perform opening/closing procedures of the fitness floor and cardio areas.

• Attend mandatory meetings and team training sessions.

• Actively marketing and promoting current facilities and programs as per your manager’s request

• Maintain a standard of performance on daily tasks.

• Communicate clear and concise information as needed to members, emergency medical service personnel and police services where required.

• Adhere to all Kings Gym guidelines and any reasonable request from your line manager or the senior leadership team.

• Making sure all members are following the Kings Gym Policy

• Understanding of the KGAudit

Your KPI’s

• Your KPI’s will be agreed and communicated by your line manager.

Working Hours

• Working days are Monday to Sunday, Flexible approach to working days/times to ensure effective management of an operation which trades across 7 days a week.

Benefits

• Free KG membership

• Discount on supplements and Kings merchandize

• Fantastic career opportunities

• Mental health support with our partner Carefirst