Apprentice Level 3 Personal Trainer

SCL Education Group; London Borough of Croydon; Ibrido; GBP 14.000 - 21.000; Part-time

Vantaggi offerti da questo lavoro

Free Kings Gym membership

Discounts on supplements and Kings Gym

Excellent career development

Descrizione del lavoro

Kings Gym is seeking a Team Member/Fitness Receptionist to join our Croydon facility. You will provide friendly customer service, answer queries, sell memberships, and educate members on equipment while ensuring a welcoming environment.

Responsibilities include supervising the gym floor, handling opening/closing duties, and upholding gym policies. Includes attending trainings and promoting current programs and offerings.

Competenze

• Experience in customer service or front desk roles.
• Strong communication skills, friendly and professional demeanor.
• Ability to upsell memberships and merchandise.
• Comfort with educating members on equipment and fitness programs.

Mansioni

• Provide customer service by interacting with members.
• Assist with queries and information.
• Sell merchandise and upgrade memberships.
• Educate members on equipment use and gym programs.
• Supervise the gym floor during shifts and maintain a clean reception area.
• Perform opening/closing procedures for the fitness floor and cardio areas.
• Adhere to Kings Gym policies and handle conflicts professionally.
• Attend team trainings and meetings.
• Promote facilities and programs as directed by management.

Conoscenze

Customer service

Communication

Sales

Conflict resolution

Teamwork

Descrizione del lavoro

Team Member/Fitness Receptionist

Description Job Title: Team Member/Fitness Receptionist

Reports to: General Manager

Salary: £12.71 per hour

Purpose: This position is responsible for the oversight and supervision of the fitness facility at Kings Gym while on shift. Individuals in this role must be capable of solving on-the-job issues using effective critical thinking and decision-making skills. This person is responsible for providing a clean, safe, and welcoming environment for all members of the Kings Gym community. Additionally, the receptionist will deliver quality customer service by assisting members in achieving their long-term fitness goals.

Duties and Responsibilities Including but not limited to

• Provide customer service by interacting with members


• Assisting with queries


• Selling merchandise


• Upgrading memberships


• Educating members on equipment use, and answering questions.


• Actively supervise the gym floor by completing regular floor checks.


• Maintain a clean and organised workspace behind the reception counter


• Act professionally and uphold Kings Gym policies, especially during conflict resolution with members or staff


• Perform opening and closing procedures for the fitness floor and cardio areas


• Attend mandatory meetings and team training sessions


• Actively market and promote current facilities and programs at the request of your manager


• Maintain a consistent standard of performance in all daily tasks


• Communicate clearly and concisely with members, emergency medical services, or police when necessary


• Adhere to all Kings Gym guidelines and comply with any reasonable requests from your line manager or the senior leadership team


• Ensure all members are following Kings Gym policies


• Understand and implement the KG Audit process

Key Performance Indicators (KPIs): Your KPIs will be agreed upon and communicated by your line manager

Working Hours Morning Shift: 5:15 AM – 11:00 AM

Working days are Monday through Sunday. A flexible approach to scheduling is required to ensure effective coverage of operations, which run seven days a week.

Benefits

• Free Kings Gym membership


• Discounts on supplements and Kings Gym merchandise


• Excellent career development opportunities


• Mental health support via our partner, Carefirst