Team Member

Kings Gym Tower Bridge; London Borough of Southwark; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Free KG membership

Discount on supplements and Kings mer‍

Fantastic career opportunities

Mental health support with our partner

Job summary

Kings Gym Tower Bridge in London is seeking a Team Member for morning shifts starting at 04:45 to oversee the fitness facility during your shift. You will deliver excellent customer service, support members in achieving fitness goals, and assist with queries and memberships.

Previous class instructor experience is essential as delivering fitness classes will form a core part of the role. You’ll supervise the gym floor, maintain cleanliness, and help keep the environment welcoming and safe for

Qualifications

• Customer service skills essential for querying members, selling memberships and answering questions.
• Previous class instructor experience required as delivering classes is a core part of the role.
• Ability to supervise the gym floor and maintain a welcoming, safe environment.

Responsibilities

• Provide customer service by assisting queries, selling memberships, educating members on equipment.
• Keep fitness area clean, organised, and safe; perform simple maintenance checks.
• Supervise gym floor, conduct floor checks, and maintain counter workspace.
• Uphold Kings Gym policies and handle conflicts professionally.
• Complete opening/closing procedures for fitness and cardio areas.
• Attend meetings and training sessions as required.
• Promote current facilities and programs as directed by management.
• Communicate clearly with members, emergency services and police when needed.
• Ensure members follow Kings Gym policy and audit procedures.

Skills

Customer service

Class instructor experience

Floor supervision

Communication

Job description

Job Title: Team Member
(morning shift covers - with 04:45 starts) Reports to: General Manager

Salary: £12.71 per hour

Purpose

This position is responsible for the oversight and supervision of the fitness facility at Kings Gym during assigned shifts. The successful candidate will be able to resolve day-to-day operational issues using effective critical thinking and decision-making skills, while maintaining a clean, safe and welcoming environment for all members of the Kings Gym community.

A strong commitment to customer service is essential, supporting members in achieving their long-term fitness goals and ensuring a positive experience within the gym. Previous class instructor experience is also essential, as delivering fitness classes will form a key part of the role.

Duties and Responsibilities include, but are not limited to:

• Provide customer service though: interacting with members, assisting with queries, selling merchandise, upgrading memberships, educating participants on how to use equipment, and answering questions.
• Ensure the fitness area remain clean and organised; organise loose weights, weight plates, and bars on the gym floor and communicate with members to keep the facility tidy. Disinfect and clean equipment and complete simple maintenance checks.
• Actively supervise the gym floor, completing regular floor checks.
• Maintain a clean and tidy workspace behind the counter.
• Act in a professional manner by upholding Kings Gym policy when involved in conflict management with members and staff.
• Perform opening/closing procedures of the fitness floor and cardio areas.
• Attend mandatory meetings and team training sessions.
• Actively marketing and promoting current facilities and programs as per your manager’s request.
• Maintain a standard of performance on daily tasks.
• Communicate clear and concise information as needed to members, emergency medical service personnel and police services where required.
• Adhere to all Kings Gym guidelines and any reasonable request from your line manager or the senior leadership team.
• Making sure all members are following the Kings Gym Policy.
• Understanding of the KGAudit.

Your KPI’s

• Your KPI’s will be agreed and communicated by your line manager.

Working Hours

• Working days are Monday to Sunday, Flexible approach to working days/times to ensure effective management of an operation which trades across 7 days a week. We are currently looking to fill morning shifts starting 04:45.

Benefits

• Free KG membership
• Discount on supplements and Kings merchandize
• Fantastic career opportunities
• Mental health support with our partner Carefirst