Apprentice Level 3 Personal Trainer

SCL Education Group; London Borough of Merton; Ibrido; GBP 14.000 - 21.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free Kings Gym membership

Discounts on supplements and Kings Gym

Excellent career development

Mental health support via Carefirst

Descrizione del lavoro

Kings Gym is seeking a Team Member/Fitness Receptionist to oversee the reception and fitness facility during shifts. You will deliver high-quality customer service, assist members with queries, and help with memberships and merchandise sales.

Responsibilities include supervising the gym floor, keeping the reception area tidy, and enforcing Kings Gym policies. Open/close procedures apply, with morning hours from 5:15 AM to 11:00 AM across a seven-day schedule.

Competenze

• Experience in delivering excellent customer service
• Ability to handle member queries and resolve issues
• Experience in selling memberships and merchandise
• Strong cash handling and up-selling skills
• Good knowledge of gym equipment and safety procedures

Mansioni

• Provide customer service by interacting with members
• Assisting with queries
• Selling merchandise
• Upgrading memberships
• Educating members on equipment use, and answering questions
• Actively supervise the gym floor by completing regular floor checks
• Maintain a clean and organised workspace behind the reception counter
• Uphold Kings Gym policies and handle conflicts professionally
• Perform opening and closing procedures for the fitness floor and cardio areas
• Attend mandatory meetings and team training sessions
• Market and promote current facilities and programs at manager request
• Maintain high standard of daily task performance
• Communicate clearly with members, emergency services, or police when needed
• Adhere to all Kings Gym guidelines and comply with leadership requests
• Ensure members follow Kings Gym policies
• Understand and implement the KG Audit process

Conoscenze

Customer service

Query handling

Sales skills

Descrizione del lavoro

Team Member/Fitness Receptionist

Description Job Title: Team Member/Fitness Receptionist

Reports to: General Manager

Salary: £12.71 per hour

Purpose: This position is responsible for the oversight and supervision of the fitness facility at Kings Gym while on shift. Individuals in this role must be capable of solving on-the-job issues using effective critical thinking and decision-making skills. This person is responsible for providing a clean, safe, and welcoming environment for all members of the Kings Gym community. Additionally, the receptionist will deliver quality customer service by assisting members in achieving their long-term fitness goals.

Duties and Responsibilities Including but not limited to

• Provide customer service by interacting with members


• Assisting with queries


• Selling merchandise


• Upgrading memberships


• Educating members on equipment use, and answering questions.


• Actively supervise the gym floor by completing regular floor checks.


• Maintain a clean and organised workspace behind the reception counter


• Act professionally and uphold Kings Gym policies, especially during conflict resolution with members or staff


• Perform opening and closing procedures for the fitness floor and cardio areas


• Attend mandatory meetings and team training sessions


• Actively market and promote current facilities and programs at the request of your manager


• Maintain a consistent standard of performance in all daily tasks


• Communicate clearly and concisely with members, emergency medical services, or police when necessary


• Adhere to all Kings Gym guidelines and comply with any reasonable requests from your line manager or the senior leadership team


• Ensure all members are following Kings Gym policies


• Understand and implement the KG Audit process

Key Performance Indicators (KPIs): Your KPIs will be agreed upon and communicated by your line manager

Working Hours Morning Shift: 5:15 AM – 11:00 AM

Working days are Monday through Sunday. A flexible approach to scheduling is required to ensure effective coverage of operations, which run seven days a week.

Benefits

• Free Kings Gym membership


• Discounts on supplements and Kings Gym merchandise


• Excellent career development opportunities


• Mental health support via our partner, Carefirst