Team Member

Kings-Gym-Tower-Bridge; Greater London; Presencial; GBP 14.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free KG membership

Discount on supplements and Kings merh

Fantastic career opportunities

Mental health support with Carefirst

Descripción de la vacante

Kings Gym is seeking a Team Member for the morning shift with a 04:45 start. The role requires strong customer service and prior fitness class instruction experience to lead sessions and assist members. You will oversee the gym, ensure cleanliness, and perform opening/closing duties while promoting a welcoming environment.

Qualifications emphasize customer service and class instruction; benefits include KG membership and staff discounts, with opportunities for career progression.

Formación

• Strong commitment to customer service and member satisfaction.
• Previous class instructor experience is essential, as delivering fitness classes will form a key part of the role.

Responsabilidades

• Provide customer service by assisting members, answering queries, selling merchandise and upgrading memberships.
• Maintain a clean and organised fitness area; organise weights and equipment and communicate with members to keep the facility tidy.
• Actively supervise the gym floor with regular floor checks.
• Perform opening and closing procedures of the fitness floor and cardio areas.
• Attend mandatory meetings and team training sessions and follow Kings Gym policies during conflicts.

Conocimientos

Customer service

Fitness instruction

Descripción del empleo

Job Title: Team Member
(morning shift covers - with 04:45 starts) Reports to: General Manager

Salary: £12.71 per hour

Purpose

This position is responsible for the oversight and supervision of the fitness facility at Kings Gym during assigned shifts. The successful candidate will be able to resolve day-to-day operational issues using effective critical thinking and decision-making skills, while maintaining a clean, safe and welcoming environment for all members of the Kings Gym community.

A strong commitment to customer service is essential, supporting members in achieving their long-term fitness goals and ensuring a positive experience within the gym. Previous class instructor experience is also essential, as delivering fitness classes will form a key part of the role.

Duties and Responsibilities include, but are not limited to:

• Provide customer service though: interacting with members, assisting with queries, selling merchandise, upgrading memberships, educating participants on how to use equipment, and answering questions.
• Ensure the fitness area remain clean and organised; organise loose weights, weight plates, and bars on the gym floor and communicate with members to keep the facility tidy. Disinfect and clean equipment and complete simple maintenance checks.
• Actively supervise the gym floor, completing regular floor checks.
• Maintain a clean and tidy workspace behind the counter.
• Act in a professional manner by upholding Kings Gym policy when involved in conflict management with members and staff.
• Perform opening/closing procedures of the fitness floor and cardio areas.
• Attend mandatory meetings and team training sessions.
• Actively marketing and promoting current facilities and programs as per your manager’s request.
• Maintain a standard of performance on daily tasks.
• Communicate clear and concise information as needed to members, emergency medical service personnel and police services where required.
• Adhere to all Kings Gym guidelines and any reasonable request from your line manager or the senior leadership team.
• Making sure all members are following the Kings Gym Policy.
• Understanding of the KGAudit.

Your KPI’s

• Your KPI’s will be agreed and communicated by your line manager.

Working Hours

• Working days are Monday to Sunday, Flexible approach to working days/times to ensure effective management of an operation which trades across 7 days a week. We are currently looking to fill morning shifts starting 04:45.

Benefits

• Free KG membership
• Discount on supplements and Kings merchandize
• Fantastic career opportunities
• Mental health support with our partner Carefirst