Team Member

TN United Kingdom; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player seeks enthusiastic team members for their seasonal hospitality roles. Join a dedicated team at a stunning country house, providing exceptional service to guests on walking tours. Your responsibilities will include preparing accommodations, serving meals, and enhancing the guest experience through warm hospitality. This role offers a unique opportunity to work in a beautiful setting, surrounded by nature, while contributing to a community-focused environment. If you are passionate about hospitality and enjoy working with people, this is the perfect opportunity for you.

Benefits

Equal share of tips paid monthly

Free Uniform

28 Days Holiday pro rata

Pension Contributions

Volunteer Day

Group Life Assurance

Cinema Discounts

Online Shopping Discounts

Cycle to work Scheme

Discounted Gym Membership

Qualifications

• Experience in hospitality or willingness to learn.
• Strong communication and customer service skills.

Responsibilities

• Prepare guest rooms and public areas for a welcoming atmosphere.
• Serve meals and assist in delivering Afternoon Tea to guests.

Skills

Hospitality experience

Communication skills

Customer service

Teamwork

Flexibility

Job description

Location: Monk Coniston, Coniston, Cumbria, LA21 8AQ

Contract: Full time – Seasonal

Salary: £12 per hour

Reporting to: Country House Manager

Live in: Live in accommodation available inclusive of all bills, 3 meals per day, Laundry & Free Wifi

Employee Benefits:

• Equal share of tips paid monthly
• Free Uniform
• 28 Days Holiday pro rata inclusive of bank holidays
• Pension Contributions
• Volunteer Day
• Group Life Assurance
• Cinema Discounts
• Online Shopping Discounts
• Cycle to work Scheme
• Discounted Gym Membership
• Virtual GP
• Health & Wellbeing Support 24/7 Helplines with access to trained counsellors for support on Mental Health, Relationships, Work, Stress, Bereavement, Finances, Childcare and much more
• Exclusive discounts on our holidays for you, your friends and family
• Annual familiarization visit at any of our country houses for you and your family

What will you be doing:

Working in our Monk Coniston Country House, we provide a retreat for up to 52 guests who stay with us for guided or self-guided walking tour holidays. Your role will be preparing guest rooms and public areas, creating a comfortable and inviting atmosphere. You will be the welcoming face serving meals in our dining room and adding to the charm of our hospitality by assisting in the delivery of Afternoon Tea. Our Team Members also assist in the preparation of picnic lunches, which our guests love for their outdoor adventures. Our entire team gets involved in the heart of guest interactions, and we all work together to provide an atmosphere where guests feel cared for and attended to.

About you:

We would love to hear from you if you have these essential skills:

• Experience in hospitality or the willingness to learn.
• Great communication skills and deliver great customer service.
• Ability to be part of a team and flexible to work evenings and weekends.

About HF Holidays:

HF Holidays are a B Corp Certified British heritage brand with over 110 years of experience organising walking holidays in the UK, Europe, and beyond. We’ve been leading the way since 1913 and offer over 260 carefully curated guided and self-guided walking tours on six continents and in 40 destinations worldwide. Run as a co-operative, we put people at the heart of everything we do and are proud to be part of a community with a shared passion for the great outdoors. Friendship, fun, fresh air, and the feel-good factor have always been our guiding principles. Our 500-strong team are based remotely, at our Head Office in Hertfordshire and across our 15 country houses located in some of the UK’s best-loved national parks and National Landscapes.

Our Application Process:

To ensure a fair and unbiased evaluation process, we welcome candidates to submit their CVs without including personal identifying information, such as name, gender, age, race, religion, or any other factors that may reveal their identity. This practice aligns with our commitment to fostering equal opportunities for all applicants. If successful, you will be invited to an online/face-to-face interview with our House Manager.

Equity and Diversity:

We recruit, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. HF Holidays has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of discrimination. We are an equal opportunity employer and will not discriminate against candidates based on any of the protected characteristics set out under the Equalities Act 2010 or any other characteristic protected by law.

HF Holidays also provides reasonable adjustments to qualified individuals with disabilities in accordance with applicable laws. We are a member of the Business Disability Forum, a Disability Confident Employer and we operate the Guaranteed Interview Scheme to those candidates who meet our essential criteria. If you need to enquire about a reasonable adjustment, need assistance with completing the application process or wish to be interviewed under the Guaranteed Interview scheme, please email [emailprotected] or call us on (0) 7918 652114 where a member of our Resourcing Team will be happy to help you.