Lead Customer Success Manager

Bask Health; United Kingdom; Remote; GBP 40,000 - 70,000; Full time

Job summary

Bask Health is seeking a Customer Success Manager to enhance customer experience and manage relationships. The ideal candidate will have extensive experience in SaaS, strong problem-solving skills, and a collaborative mindset. This role offers a competitive salary, unlimited PTO, and a remote-friendly work environment.

Benefits

Great compensation package and stock options

Unlimited PTO

Remote friendly work environment

Mentorship and networking opportunities

Qualifications

• 7+ years of experience in Customer Success or Client Services in a SaaS organization.
• Experience managing a large customer book.
• Ability to communicate effectively both verbally and in writing.

Responsibilities

• Build strong relationships with customers and manage the full customer lifecycle.
• Analyze customer engagement metrics and communicate value and trends.
• Deliver program demos and provide technical support.

Skills

Creative problem solving

Effective communication

Organizational skills

Job description

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Bask is the best telehealth platform on the market. Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily, abstracting away the complexities of the industry into an easy-to-use platform. With hundreds of features to meet the unique needs of telehealth, we put all the tools in our customers' hands for success. We are a rapidly growing startup, and we work with care and intention to create a high-performance company with the following in mind:

• Speed Wins. Make decisions, move quickly, and know that if things go wrong, it's okay for you and the company
• Intuition, Then Data. We're a data-driven company. We start with our instincts and then use data to validate our decisions and improve
• Miles, Not Inches. Thinking small is a self-fulfilling prophecy. Favor bold ideas over incremental changes
• Customer-Obsession. We are obsessed with helping all our customers launch multi-billion-dollar companies with ease. We accomplish this by knowing our customers incredibly well and finding ways to make their businesses better
• Ownership & Accountability, together. We embody a culture of extreme ownership, accountability, and teamwork. We count on every team member to take responsibility for their work, embrace a proactive mindset to overcome challenges, and work together to achieve our collective success
  
  

We're Looking For

A self-starter who is passionate about enhancing the customer experience; you take pride in demonstrating the value of the products and services to your customers. You think outside of the box, excel at creative problem-solving, and are comfortable taking on projects that you have potentially never done before! You are a people-person - empathetic, self-aware, low ego, and extremely positive - and are comfortable working in a small collaborative team where you'll wear many hats. You are passionate and proficient in written and spoken communications.

In this job, you will:

• Build strong relationships with Bask's customers and own the full customer lifecycle, including onboarding, value realization, engagement strategies, expansion, and renewals
• Partner with customer stakeholders to develop custom engagement initiatives that drive user adoption and support the unique needs of their patients
• Manage all current customer data
• Analyze customer engagement metrics and use them to communicate value, trends, and opportunities with key stakeholders
• Deliver program demos, provide insightful technical answers, and recommend creative ways to get the most out of the Bask platform
• Finding comfort in working in a fast-paced startup environment
• Believing no task is too small and no task is too tall
  
  
  

Requirements

• 7+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization
• Experience with large- to enterprise-sized customer book of business
• Creative problem solver with a determination to succeed
• Independent and motivated, with the wisdom to seek help where needed
• An entrepreneur
• Highly articulate, ability to communicate effectively both when speaking and writing
• Highly organized, with the ability to juggle multiple projects in a fast-paced environment
• Comfortable collaborating with different teams (product, sales, marketing, etc.)
  
  
  

Benefits

Great compensation package and stock options. Culture Focused. We prioritize building a high-performance culture of top talent. At Bask, you'll work with a team of smart, motivated and happy people who like to have fun. Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. Unlimited PTO. We trust you to do what is necessary to get your job done while maintaining a healthy work/life harmony. We offer unlimited time off and encourage you to take it. Remote Friendly - Work with teammates from different time zones across the globe. We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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